Looking for a Customer-Service Oriented In-Home Care Dispatcher to join our Brightstar Care Lake Elmo Office, Full-Time! Our In-Home Care Dispatcher helps communicate schedules and information between our clients and care team professionals, building schedules, confirming changes, and overseeing field staff performance and reliability. They help with day-to-day office operations of our home care agency, including but not limited to: answering the phones, taking intake calls, filling open shifts and call-offs, entering call logger notes for changes and updates, uploading documents to client or employee files, supervising field staff administratively, and communicating with our nursing team. This is a position that requires in-office work.

Are you looking for a home care job where you can make a difference in people’s lives? Do you want to work for a home care agency that truly cares about you? That’s where you can shine. Come work for us and see how BrightStar Care of St Croix Valley employees uphold A Higher Standard.

What We Offer:

At BrightStar Care we value each of our employees and care about their wellbeing. We strive to provide best-in-class benefits packages, including:

· Competitive Pay starting at $44,000 per year

· 401(k) with 4% match

· Insurance:

· Affordable Medical

o FREE Dental

o FREE Vision

o FREE $25,000 Life

· Paid Time-Off

· Part of a team with RN Oversight

· Employee referral bonus

· Mobile shift access

· Weekly pay w/ direct deposit

· Every BrightStar Care location is independently owned and operated

· We promote from within

· HomeCare Pulse Employer of Choice

· Joint Commission accredited

Responsibilities:

· Customer/client care – effectively manages the customer care procedures and serves as point of contact for client/customer relations.

· Scheduling and care coverage – supports and uses all technology tools and resources to ensure proper business processes

· Administers agency policies and procedures

· Assures proper maintenance of clinical records in compliance with local, state and federal laws

· Assures compliance with all local, state and federal laws

Requirements:

· High School Diploma required

· CPR Certification

· Proficient in MSOffice (Outlook, Word, Excel, and PowerPoint)

· Good time management skills A MUST

· Excellent organization, planning, and project management skills.

· Valid driver’s license; valid state required proof of auto insurance.

· Transportation to meet the needs of position and scope of job responsibilities.

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.

Job Type: Full-time

Pay: $44,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)

License/Certification:

• CPR Certification (Preferred)
• Driver's License (Preferred)

Work Location: In person

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