Information Technology Spec I Job at Helen Hayes Hospital
- Work closely with other MIS personnel to resolve client problems in a timely and efficient manner.
- Triage requests and classify them based on type and effect on the ability of HHH Staff to accomplish their assigned duties.
- Installs and configures hospital standard software and ensures that the configuration meets system requirements
- Ensures repair and preventative maintenance procedures are followed for the hospital’s desktops, faxes and printers;
- All other duties as assigned by the Chief of Technical Service.
Requirements
MINIMUM QUALIFICATIONS/COMPETENCIES:
An Associate’s or higher level degree in Computer Science, Computer Information Systems, Management Information Systems, OR an Associate's or higher level degree area with fifteen credit hours in Computer Science OR a total of two years of experience in the following computer related areas: network, server, storage, and systems management; telecommunications; IT customer support and training; computer installation, diagnosis and repair; technical writing; computer security; knowledge management; database administration, design and management; internet/intranet development, design, and maintenance; information technology project management; design and development of geographic information systems or computer aided drafting applications; computer programming; business/systems analysis; program design; or program testing. You must pass competencies for this position.
PREFERRED QUALIFICATIONS/COMPETENCIES:
One year of experience in desktop support in a networked environment, including Active Directory and Group Policy support.
- Basic knowledge of network architecture and terminology, and support of a switched network environment.
- Experience in installing, using, maintaining, and providing customer support using workstation tools, including office automation tools, email, and remote-control software
- Excellent interpersonal skills, including written and oral communication.
- Must be able to work with both technical and non-technical personnel
- Excellent organizational skills.
Benefits
COVID VACCINATION REQUIRED
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