Company Overview:

Pioneer Music Company (PMC) is a family owned & operated, insanely agile, and customer-focused company run by a passionate team that distributes solutions for technology products for jobs ranging from the home theater to the stadium, across the Midwest.

Our story begins in 1869 when PMC first opened its doors in the budding town of Burlington, KS. Starting from implements and hardware, in the early 1900s, our ancestors quickly recognized the future of audio and technology. Generation after generation innovating to carry that vision through the Great Depression to today. Now six generations in, we combine the rich history of relationships with our vast network of products and resources. Whatever you need, you will find it here.

PMC is the Midwest’s most recognized name in audio and video electronics for dealers, integrators, and installers. The original Pioneer brought its customers hardware and implements and although the products we sell have changed a lot in the 150+ years we have been in business – we have not. Face-to-face and a handshake is how we have operated for six generations.

Today we are headquartered in Lenexa Kansas & operate across the Midwest in Kansas City, Saint Louis, Chicago, Minneapolis, Omaha & Des Moines. Our promise is to uphold our tradition of treating our team and our customers like family. Family-owned for six generations, everyone on our team has a voice and is a part of the vision of our business.

Job Title: Inside Sales Associate

Job Summary:

The Inside Sales Associate will play a critical role in our sales team by supporting outside & inside sales efforts & assisting walk-in customer traffic. The ideal candidate will be able to effectively communicate with our customers, supporting their needs and supporting our outside team’s success. This individual will be responsible for building and maintaining strong relationships with our customer base, ensuring a seamless and positive customer experience.

Key Responsibilities:

• Assist walk-in customers by providing product information, availability, and pricing, while ensuring a high level of customer satisfaction.
• Support outside & inside sales representatives by providing product information, preparing quotes, and coordinating order processing.
• Collaborate with the outside sales & sales manager to implement sales strategies to achieve company sales goals and targets.
• Provide exceptional customer service by promptly addressing customer inquiries, resolving issues, and providing after-sales support.
• Work closely with internal teams, including operations & procurement, to ensure timely and accurate order fulfillment.
• Maintain accurate records of customer interactions, sales activities, and other relevant information in the company's CRM (Customer Relationship Management) system.
• Perform other duties as assigned by the sales manager.

Requirements:

• 1+ years of experience in sales, preferably within the consumer electronics industry or wholesale distribution.
• Effective communication and interpersonal skills
• Self-motivated and goal-oriented, with the ability to work independently and as part of a team.
• Strong organizational and time-management skills, with the ability to manage multiple tasks and priorities.
• Proficiency in Microsoft Office applications (Outlook, Teams, Excel, PowerPoint & Word) and CRM systems (Hubspot a Plus!).
• High school diploma or equivalent required; college degree or relevant industry certifications preferred.

We offer a competitive salary and benefits package, including health insurance, paid time off, and opportunities for professional growth. If you are a motivated, customer-focused individual with a passion for consumer electronics, we encourage you to apply for this exciting opportunity to join our team.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years

Shift:

• 8 hour shift
• Day shift

Supplemental pay types:

• Performance bonus

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Chesterfield, MO 63005: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Consumer Electronics Sales: 1 year (Required)

Work Location: In person

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