About the Role

As the Inside Sales Representative you will be responsible for reporting to the Senior Manager of Direct Territory AV Sales, as well as collaborating with the Regional Sales Managers to support the sales channel and execute a focused sales strategy within the assigned territory. (EST Time zone preferred)

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What You Will Do

• Represent HARMAN brands as liaison for Sales and administration activities related to product availability, quotation/perform invoices, order processing, product shipment, account status, and after-sale follow-up.
• Support the RSMs efforts in accounts that have potential and would benefit from increased Harman touches.
• Present current promotion working to drive Harman specifications
• Conduct outbound calls and Opportunity development through direct relationships at medium-level accounts.
• Proactively resolve outstanding customer issues to ensure brand loyalty.
• Work closely with sales teams and technical resources to achieve sales, margin, and assigned profit goals.
• Manage inbound inquiries for sales-related topics.
• Provide daily, weekly and monthly reporting support for the region on sales activities, pipeline, revenue vs. target, etc.
• Support Sales team by following up with customers on various items, updating CRM system with all sales activities, including managing the pipeline through a defined sales process.

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What You Need

• Minimum 3 years of Inside Sales or Customer Service Experience
• Experience using a CRM system
• Proficient in all Microsoft Office Suite products.
• Excellent communications skills
• Superior follow-up and attention to detail skills
• Strong ability in problem resolution, team building, and dealing with ambiguity.

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What is Nice to Have

• Experience with MS Dynamics and/or Salesforce
• Experience using BI Analytics
• Excellent team working, interpersonal, and customer service skills
• The ability to multitask and quickly switch your focus
• Audio/ Video Inside sales experience

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What Makes You Eligible

• Be willing to work remotely in home office
• Successfully complete a background investigation and drug screen as a condition of employment

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What We Offer

• Access to employee discounts on world-class HARMAN/Samsung products (JBL, Harman Kardon, AKG, etc.)
• Professional development opportunities through HARMAN University’s business and leadership academies and extensive course catalog
• Flexible work schedule with a culture encouraging work-life integration and collaboration in a global environment
• An inclusive and diverse work environment that fosters and encourages professional and personal development
• Tuition Reimbursement
• “Be Brilliant” employee recognition and rewards program
• We are committed to ensuring our diverse, inclusive, and equitable culture is built on a strong sense of belonging, where everyone feels seen, heard, and encouraged to show up as their authentic self
• On-site opportunities to focus on personal well-being and development provided by our Wellness Committee, Volunteer Committee and Harman Women’s Network

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HARMAN is an Equal Opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. (www.harman.com)