Inspector Job at Hampton Inn & Suites Charlotte-Arrowood Rd.
Hampton Inn & Suites Charlotte-Arrowood Rd. Charlotte, NC 28273
Hampton Inn & Suites Charlotte-Arrowood Rd. | 9110 Southern Pine Blvd, Charlotte, NC 28273
We are always looking for people that have a heart for service to join our company. Maya Hotels owns and operates great brands from Hilton, Marriott, & IHG. We understand that creating a desired employee experience is key to helping us deliver exceptional guest experiences and become an employer of choice. We believe that if you take care of your employees, they will in turn take care of your customers and guests.
This role will assist in Managing the housekeeping and laundry operation to ensure quality standards are met while delivering a guest experience that is unique and brings the brand to life.
2 days inspecting
3 days open to cleaning rooms and/or assisting other room attendants.
ROLE AND RESPONSIBILITIES
- Maintain proper inventory levels, managing cost per room for supplies and labor (for example bed & bath linen reuse and laundry operation)
- Promote teamwork and quality service through daily communication and coordination with other department heads.
- May assist with deep-cleaning projects and/or assist housekeeping staff during high-volume periods.
- Live and demonstrate the Maya Hotels' core values.
- Inspect all assigned suites and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
- Routinely perform all housekeeping duties necessary including making beds and also vacuuming and cleaning guest suites to ensure guest satisfaction.
- Respond to guest complaints, and special requests and ensure corrective action is taken to achieve complete guest satisfaction.
- Carry out special needs and requests of the guests, VIPs, and repeat visitors.
- Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.
- Acknowledge each guest.
- Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (for example container recycling and cleaning agents).
- May be responsible for the security of lost and found items throughout the hotel.
- Promote a safe working environment
- Learn and adhere to all fire and emergency procedures, including procedures for the handling of the fire panel, ensuring guest safety, and participating in an evacuation if necessary.
- Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate set of cleaning chemicals, and working to minimize tripping and falling hazards,
- Uniform and personal appearance are kept clean and professional and are in accordance with Maya Hotels Grooming Policy. A smile is considered part of the uniform.
- Comply with Maya Hotel's policies, procedures, and Code of Ethics.
THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION. EMPLOYEES WILL BE REQUIRED TO PERFORM ANY OTHER JOB-RELATED DUTIES ASSIGNED BY THEIR SUPERVISOR.
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