• You will change the world. CIEE builds bridges between different people, different countries, and different cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!
• You will receive a competitive total rewards package. CIEE provides all employees with exceptional benefits offerings that increase total compensation by upwards of 25%. Our top-tier benefits include premium healthcare insurance, annual Company contributions to your retirement fund (up to 5%), generous personal time off (including vacation, holidays, and floating Fridays), and the full-suite of insurance
• You will be part of a fast-paced, international, diverse, and collaborative team of professionals. CIEE operates the largest nonprofit network of study abroad locations, with facilities and staff in 26 countries. Additionally, we help international participants from over 130 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our 75-year-old mission to make the world a more peaceful place

The Institutional Relations Specialist reports to a Manager, Institutional Relations in the Strategic Partnerships Team, and is responsible for the day-to-day sales functions of the Study Abroad business for large institutions within the Strategic Partnership team. The Institutional Relations Specialist collaborates closely with the other members of the Institutional Relations team, Enrollment, Marketing, and Student Ambassadors, to plan and provide a best-in-class experience for institutions sending students on CIEE Study Abroad.

• Work with designated institutions within a defined portfolio
• Report to the Manager of Institutional Relations, collaborating and assisting the Manager with their portfolio and with the growth of their institutions
• Responsible for growing institutional portfolio by supporting the development of new program approvals, processes, curriculum alignment, and other areas
• Speak with institutional partners regularly via phone and email to develop trust-based relationships across the university/college with offices such as Study Abroad, Student Affairs, Academic Advisors, and Career Services, as well as support and drive direct-to-student outreach via relevant student clubs/organizations in collaboration with CIEE student Ambassadors
• Through consultative engagement, work with the team and CIEE’s partners to understand their internationalization strategies
• Represent CIEE at Study Abroad Fairs, Pre-departure Orientations, and other campus events, including CIEE office hours (both virtual and in-person)
• Strategize with the Manager, Institutional Relations, and Director, Strategic Partnerships to plan and implement an annual strategy for achieving portfolio goals
• Liaise with the billing and scholarship team to ensure timely payments of all CIEE invoices and any unique institutional billing arrangements
• Maintain SalesForce CRM in partnership with Managers of Institutional Relations
• Maintain detailed records of all activities related to institutions in a designated region and manage institutional profiles in CRM
• Support coordination and tracking of Individual Site Visits abroad
• Support logistics for Study Fairs- including but not limited to attendance, scheduling, RSVPs, deposits, training, shipping, and reporting
• Actively participates in training and skill development, including – but not limited to – relevant, regional conferences. Support special projects as needed

• Bachelor's degree (or international equivalent)
• A minimum of 1 year of direct experience in admissions, study abroad, institutional relations, client/brand management, client services, student recruitment
• A familiarity with CIEE, its mission, and its programs
• Record of success in delivering innovative customer-centric experiences with measurable results
• Strong project management skills including managing multiple projects simultaneously
• Excellent communication skills – written, verbal, and presentation
• Extremely detail-oriented
• A proactive, collaborative, and organized working style
• Proven ability to work calmly and efficiently under pressure
• Ability to quickly adapt and adjust projects to new expectations and direction • Deep curiosity; specifically, emerging study abroad & higher education trends and ability to integrate into client programs
• Proficiency in Salesforce, Polaris, and Microsoft Office applications including Word, PowerPoint, Excel, Teams
• Ability to work with data and data visualization tools
• Regular travel is required - as much as 15-18 weeks annually (30-40%)