HomeServe is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last three years. What does HomeServe do and what makes it so great? Well, we’re glad you asked!

We put people at the heart of everything we do. That’s priority number one for all of us. For the 4.7 million Customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,000 municipal and utility Partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the more than 2,500 People working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.

No matter your role at HomeServe, you’re part of a growing global team that’s collectively working to make home repairs and improvements easy. From our businesses in the U.S. and Canada, to those in the U.K., Belgium, France, Japan, Portugal and Spain, we have a shared vision to be the world's largest, most trusted provider of home repairs and improvements. Our ambition is to do every job, in every home.

Position Overview:

The Instructional Design position is responsible for consulting with internal stakeholders to create learning solutions, managing, and creating instructional design training materials, collaborating with partners and across the enterprise, and designing and developing learning solutions. The position will also manage mid to large-scale instructional design initiatives.

Essential Duties And Responsibilities

• Oversee the development of wholistic learning solutions and supporting materials using established instructional design methodologies and best practices (e.g., storyboards, project schedules, video scripts, job aids, and courseware).Build assessments to support and analyze learning effectiveness
• Leverage business input and analysis to ensure objectives are well understood and supported activities are designed to meet performance expectations.
• Design training and job aids for instructor-led and online delivery
• Develop learning objectives to include audience, behavior, conditions, and standards
• Design and create a variety of materials, and apply fundamental research skills to instructional design projects
• Assess the current state of training content and drive improvements, creativity, and innovation in the way training content is displayed and distributed
• Develop and implement multiple Learning Projects, Learning Games, Distance Learning Training, Motion Graphics, Computer-Based Learnings

Here’s What You’ll Bring To The Team

• Exceptional written and oral communication skills
• Experience with the creative use of instructional design technologies
• Strong commitment to Leadership Development philosophies and best practices
• High degree of adaptability and flexibility amid rapidly changing priorities in a collaborative work environment
• Strong skills in creative problem solving, building relationships, and working across multiple teams/departments
• Expertise in adult learning and all aspects of instructional design for various formats, including instructor-led, eLearning, mobile, and various types of performance support
• Superior organizational, communication, and project management skills, with the ability to meet tight deadlines, manage heavy workloads, and prioritize tasks
• Experience using Instructional Design software such as Storyline and Captivate
• Experience with and commitment to displaying executive presence, leading teams through major changes, empowering others to lead, and providing coaching when needed
• Bachelor’s Degree OR equivalent combination of education and experience
• Understanding of next generation technologies related to cloud, mobile, social, or big data
• Experience with administrative duties including submitting IT tickets and managing data
• Background in retail and/or repair preferred
• 2+ years’ experience applying instructional design and adult learning methodologies to development and implementation of web-based training and other instructional materials
• Skills in web and/or app development and design are preferred
• Passion, Integrity and Energy!

In return, we offer:

• Competitive compensation
• Career development and advancement opportunities
• Casual attire throughout the week
• Friendly, open and team oriented work atmosphere
• Excellent benefits including generous medical, vision, dental and life & disability insurance
• 401(k) plan with a company match
• Opportunity to buy HomeServe stock with a company match
• Eligibility to enroll in up to two HomeServe coverage plans paid for by the company

Salary Range: $42,694.00 - $56,925.024

Bonus Potential: 5%

HomeServe USA is an equal opportunity employer.