Avenues Recovery of Concord, NH is seeking to hire an Intake Coordinator!

We are looking for candidates that enjoy making a real difference in the lives of others. We offer competitive salaries and benefits package, flexibility, and a great environment. We consider our employees family and have a tight knit network for support and comfort right at work!

Avenues Recovery of Concord, NH is a unique community-based premier Extended Care PHP/IOP program!

Primary Focus: The primary function of the Intake coordinator is to facilitate placement in treatment for those struggling with addiction by organizing and managing the process when an incoming patient reaches out to Avenues

Responsibilities Include (but not limited to):

• Collaborate with and support admissions call center team by following up on patient inquiries, clarifying clinical criteria, sharing a sense of urgency to admit whenever clinically appropriate, maintaining relationships with referral sources as needed.
• Maintain compassionate, professional, and confident rapport with patients to cultivate confidence in treatment and commitment to admit as scheduled.
• Communicate program features, clinical impact, services offered, and any additional information needed to promote facility and support patients, families, and others instrumental in facilitating admissions for those who can benefit from treatment.
• Involved in scheduling, transportation, and necessary arrangements to transition patients into treatment efficiently.
• Facilitate proper communication is followed to ensure treatment team and support staff are prepared for admission, to orient client and address urgent clinical needs, and to follow up on anything needed to secure patients' placement at the facility and set client up for a successful treatment experience.
• Coordinate with utilization review department for all case management, referrals, and authorizations needed prior to or immediately upon admit.
• Clarify extended care plans in accordance with facility program framework and have approved plan and other special insurance needs such as FMLA/COBRA with executive director and confirm they are noted on client face sheet.

Qualifications:

• Graduation from High School or GED/Bachelor's Degree
• Must be able to read, write, speak, and understand the English language
• A minimum of 1-year experience in treatment industry preferred.
• Current and valid state issued Driver License
• Valid CPR certification and First Aid

Benefits Offered:

• Group Health Plans
• Dental
• Vision
• Employer Paid Life Insurance and AD&D (up to $50,000)
  • This benefit is 100% employer sponsored.
• Voluntary Life Insurance
• Voluntary Short Term Disability Insurance (STD)
• Voluntary Long Term Disability Insurance (LTD)
• Accident Insurance
• Critical Illness
• Hospital Indemnity
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Identity Theft Protection
• Marketplace/Employee Perks Program for discounts on retail, movie tickets, cell phones, and more!
• Payroll Advances
• Avis Budget Group
• Pet Insurance
• Employee Assistance Program (EAP)
  • This benefit is 100% employer sponsored.
• Commuter Benefits
• Legal Insurance

Join a growing, successful, team and see why working at Avenues Recovery will be your dream job!