Position Summary

The Intake Coordinator works closely with the Admissions & Marketing Department and the facility-based leadership to support enrollment and engagement activities for Lifeskills. The role will serve as the key on-site intake coordinator, conducts, and completes all intake admissions and assessments. The primary role is to ensure client is admitted safely and all documents are completed for intake and other departments.

Relationships and Contacts

Within the organization: Initiates and maintains frequent and close working relationships with the Marketing Manager, Business Development and Outreach teams throughout the Odyssey network and Lifeskills South Florida operational and clinical leadership to help with front end call management and client/family enrollment.

Outside the organization: Initiates and maintains frequent and close working relationships with vendors, agencies, clients, current and future program participants and advertisers.

Position Responsibilities

Essential Responsibilities

• Responds to program inquiries in appropriate and effective manner, communicating knowledge of programs, prices, and admission protocols.
• Ensures accuracy and completeness of client intake documents and client information requested
• Confirms all supporting documents are present and enters client demographic and general information into our EMR using intake checklist
• Updates changes in client information in the EMR, Salesforce, and DocuSign, as needed.
• Communicates with referents, program participants, and families appropriately and effectively.
• Uses the referral process as a means of building relationships with new referents.
• Coordinates and facilitates tours and communicates about program differentiators and key features to potential participants, families, and referents.
• Assesses incoming enrollment applications for potential treatment needs and refers to the appropriate level of care.
• Completes all required paperwork to facilitate a smooth enrollment process.
• Plans and coordinates all enrollments and acts as the “concierge” to ensure that the admissions process proceeds smoothly.
• Demonstrates and facilitates customer-oriented engagement of clinical partners, clients, and families.
• Coordinate the facility tours, events and targeted meetings and conferences with community partners.

Additional Responsibilities

• Works collaboratively with the national outreach team to support the clinical partnership conversations
• Other duties as assigned.

Education and Experience

Position requires a bachelor’s degree or equivalent in business, marketing, communications, or related field, and 1+ years’ of related experience.

Physical Requirements

• While performing the duties of this job, the employee will be required to communicate with peers/general public, clients and/or vendors
• Tolerant to various noise levels: noise level in the work environment varies – may be very quiet to moderate
• Job performance will require the ability to move throughout the building as well as sit or remain stationary for extended periods of time
• While performing the duties of this job, the employee may be required to talk or hear, sit, stand, walk, reach, climb or balance, stoop, kneel, crouch or crawl, taste or smell.
• Ability to move 25 pounds

Other Requirements

Position requires incumbent to have a valid driver’s license, vehicle insurance and a clear driving record for the last three years.

Skill Competencies

• Ability to exercise sound judgment and discretion
• Excellent organizational and time management skills
• Creative, multi-tasker
• Excellent verbal and written communication skills
• Computer/technology skills
  • Social media platforms such as Facebook, Twitter, Instagram, LinkedIn, Pinterest, Readit
  • MS Office
  • Working knowledge of email marketing platforms such as Salesforce/ Pardot or other
  • Wordpress knowledge would be helpful

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