This position offers a $2,000 sign-on bonus.

Community and Family Resources is seeking an Intake Specialist to provide initial and ongoing guidance to clients regarding agency's fee-for-services, third-party-payor resources, and arrangement for payments of fees in our Des Moines locations.

Essential Duties and Responsibilities:

• Assist with paperwork for new client admissions.
• Complete preadmission phone and/or in-person contact with client to discuss payment plans.
• Verify Title 19, County, and/or Insurance eligibility, check sessions remaining and effective dates.
• Alert client with insurance benefits about possible recertification needs.
• Inform client about documentation to bring to first appointment.
• Initiate third-party payor arrangements,
• Complete financial information form for client/consumer file.
• Notify provider and billing staff about any unusual/special circumstances
• Review appointment report to be sure each consumer is properly authorized.
• Alert providers about reauthorizations needed.
• Route appropriate form(s) to respective providers.
• Assign deadline for provider action.
• Process paperwork via mail, fax, internet or phone.
• File reauthorization documentation in consumer file.
• Verify/arrange for authorization of the added service.
• Create and amend computer records.

Schedule:

• Type: Full-time
• Hours: 40 hours/week, every other week rotating schedule:
  • Week 1: 9a-5:30p, Monday-Friday
  • Week 2: 8:30a-6p, Monday-Thursday and Saturday 8a-12p (off Friday)

Education and Experience Qualifications:

• Associates degree in a related field or equivalent related experience is required.

Required Knowledge and Abilities:

• Knowledge of 42CFR and how it applies to Community & Family Resources.
• Knowledge of HIPAA rules and regulations.
• Knowledge of IDPH licensure standards.
• Familiar with grant and contract administration.
• Familiar with local resources.
• Proficient in computer operation, including Word and Excel.
• Ability to communicate effectively, regularly, and fluently in English; bilingual (English/Spanish) abilities are preferred but not required.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals,
• Ability to write routine reports and correspondence, and
• Ability to speak effectively before groups of clients or agency employees.
• Ability to establish good working relationships with clients and staff.
• Ability to analyze problems presented, to bring agency/community resources to bear within policies and regulations, and to develop and implement effective courses of action.
• Ability to prepare clear and concise case records and to keep other relevant records.
• Ability to prepare regular and special written and oral reports.
• Ability to manage multiple tasks at the same time.
• Develop, implement, and evaluate Quality Assurance practices within the department.

Physical Demands:

• The staff member is regularly required to sit and talk or hear.
• The staff member is occasionally required to stand and walk.
• The staff member may occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision.
• The staff member must have the ability to move within and between agency buildings, standing, sitting, lifting and manipulating objects typically found in this work environment.
• The staff member may be required to work at any agency building as needed/directed and be responsible for her/his own transportation.

Benefits:
CFR offers a comprehensive benefit package, including IPERS, medical, dental and vision insurance, flexible spending accounts, generous paid time off (4 weeks during the first year of employment), 9 paid holidays, 401(k), paid training, and more!

Application Process:
Candidates interested in applying should submit an application and resume. Candidates will be required to complete a background check, drug screen, and TB test prior to starting employment. Candidates must be vaccinated against COVID-19 or have an approved religious or medical exemption. CFR is a nicotine free employer.

Equal Opportunity Employer:
Community and Family Resources is an Equal Opportunity Employers and prohibits unlawful discrimination based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information, gender identity, sexual orientation, military status, or any other consideration made unlawful by federal, state, or local laws.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this job description are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable person(s) with disabilities to perform the essential functions.