POSITION: IRD Captain

LOCATION: FORT WORTH, TEXAS

ABOUT HOTEL DROVER:

Inspired by the pioneering spirit of the West, Hotel Drover delivers true Texas hospitality. Named to honor the legendary cowboys who drove cattle to market across the plains, Hotel Drover is an Autograph Collection® property, offering a truly unique guest experience in the heart of the historic Fort Worth Stockyards.

Our goal is simple. To harness the true spirit of the Stockyards through the legacy of the drover, creating an experience that can only be achieved here in Fort Worth. Proud of where we came from, we greet visitors with a tip of the hat and a firm handshake, welcoming all to enjoy life’s simple pleasures and genuine Texas hospitality.

So dust off your boots, grab your hat and join us at Hotel Drover.

WHO WE’RE SEEKING:

We’re seeking a unique individual who will embody the heart and soul of the Fort Worth Stockyards while caring deeply about our brand and community – someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our employees, guests, and community.

We want to work with someone who brings a spirit of fun, authenticity, collaboration, and genuine hospitality to their life and work. We are seeking an individual who will whole-heartedly take responsibility for ensuring Hotel Drover successfully delivers Legendary Service to every guest, every day.

We have poured our passion, energy, and excitement into crafting an extraordinary place and brand – and we know that the right IRD Captain for Hotel Drover will be as inspired and passionate about this vision as we are. Care for people, have a belief in the power of community, and the desire to create extraordinary experiences drive us. You must apply if these things also drive you!

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Embody the shared values of Hotel Drover

• Build and maintain relationships with all stakeholders while acting as an extension of the Hotel Drover brand

• Responds effectively to internal audit reports and recommendations.

• Ensures team receives any required training or attends mandatory meetings.

• Ensures guests receive outstanding, consistent, exceptional service by assisting servers with orders and expediting IRD checks in the designated IRD pass. Personally, runs training programs if necessary.

• Ensures all IRD service, landings and kitchen areas are clean and properly set up. Maintains sufficient inventory of food, supplies and equipment and orders as needed.

• Ensures equipment is properly maintained.

• Prepare orders, including asking for clarification or other need to know items for the guest and answering questions about the menu

• Arranging trays, including adding items proactively the guest may need

• Timely delivery of items to guest rooms and at the proper temperature

• Ability to manage multiple orders and deliver results in a demanding, fast paced environment

• Collect payment and verify information

• Shadow PBX agents to ensure order accuracy and identify opportunities to upsell

• Maintain amenity program, ensuring standards are upheld for all amenities, and personally delivering select amenities to high touch guests

• Collect items from guest room after use and deposit dishes appropriately in the dish area or specified area

• Assist in other tasks when necessary and oversees overall operation, ticket times and guest satisfaction for IRD department

• Ensures department follows all standard food handling, TABC, sanitation and health department guidelines.

• Follows all safety policies and procedures. Reporting to work as scheduled (on time regularly) is an essential function of the job while ensuring proper coverage. A flexible schedule is required including weekends and holidays.

• Resolves guest complaints within scope of authority, otherwise refers the matter to upper management.

• Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.

• Ensures the enforcement of high standards of uniform policy, hygiene, and sanitation throughout the F&B areas.

• Other duties, as assigned.

Qualifications (relevant experience, education, and training):

• High school diploma or general education degree (GED), or equivalent combination of education and experience.

• 3 or more years of related and progressive Food & Beverage experience, prior leadership experience desired

• Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established operating criteria.

• Completes required training as scheduled.

• Strong attention to detail and the ability to handle multiple tasks.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

• Ability to write reports, business correspondence, and procedure manuals.

• Ability to effectively present information and respond to questions from groups of managers, team members, guests, and the public.

• Must be able to speak, read, write, and understand English to communicate with management, team members and guests. Bilingual Spanish a plus.

• Must complete TABC alcohol awareness certification as scheduled upon employment. Must have a valid current Food Handlers Card or willingness and ability to obtain one within 30 days of employment. Must obtain Serve Safe Certificate within 30 days of employment.

OUR CORE VALUES:

· Hit the Mark, Every Time

· Blaze New Trails

· Spark Warmth

· Be Intentional

· Honor All

· Do Right

· Stay Curious

Job Type: Full-time

Pay: Up to $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Supplemental pay types:

• Tips

Work Location: One location

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