IT Assistant Job at The LDM Group
Must be US Citizenship
Located in Arlington. VA (within the Washington DC area)
Job Description:
Possess essential qualifications including integrity, initiative, dependability, good judgment, and an ability to work cooperatively with others. Able to pay attention to detail and possess the ability to read and follow directions. Performs a variety of tasks associated with the day-to-day operations and administration of IT systems Specifically, duties encompass the following:
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Located in Arlington. VA (within the Washington DC area)
Job Description:
Possess essential qualifications including integrity, initiative, dependability, good judgment, and an ability to work cooperatively with others. Able to pay attention to detail and possess the ability to read and follow directions. Performs a variety of tasks associated with the day-to-day operations and administration of IT systems Specifically, duties encompass the following:
- Provide customer support to the end users and to diagnose and resolve problems in response to customer reported incidents.
- Monitor and respond to emails, phone calls, and in-person requests seeking PC support. Receives customer's calls requesting assistance with E-mail, word processing, PC operations, hardware components and/or other software and provides support. The Information Technology Assistant shall resolve routine user problems, report hardware problems to primary Department of Justice (DOJ) contractor for equipment repair/replacement, and/or reports to Information Technology Specialists of any unresolved problems.
- Provides customer support services at the point of computer user/specialist interface, including installation, configuration, troubleshooting, customer assistance, and/or training.
- The contractor shall provide assistance in developing a PC support helpdesk automated system to better track end user support issues.
- Move equipment and install software at the Headquarters office.
- Assist users with log-in procedures to the network and to other network applications.
- Setting up and relocating video conference equipment.
- Provide password resets for databases, network log-ins, desktop phones and mobile phones.
- Provide customer training, including orientation for new users.
- Assess and provide feedback on problematic trends and patterns in customer support requirements.
- Provide recommendations to resolve cited problems.
- Provide archiving and disposal of electronic evidence in response to customer requests.
- Provide support for troubleshooting, updating, and maintaining the District SharePoint Site.
- Perfoms other related Information Technology duties and special projects as assigned, within the related scope.
- At least one-year general IT Support experience
- Good oral and written communications skills
- Proficient in Microsoft Office and Windows 10
- Favorable Background Investigation (BI) performed by the Office of Personnel Management (OPM) or other federal agency within the last five years
Please Note :
www.epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.