About Starbird:

Starbird is a Bay Area born company and the nation’s first super-premium fast food concept. Starbird is blazing trails in the fast food industry by challenging industry conventions and serving feel good crispy chicken. While on a relentless pursuit of deliciousness, Starbird creates food people can feel good about eating. All of the food is fresh, scratch-made, created with trustworthy ingredients and served by passionate team members. Starbird makes accessing their five-star flavor easy with an omni-channel technology experience and seamless online and in-store ordering.

Starbird’s hospitality mission is to create a positive, memorable experience and connection with every single guest. Our service standards match our food, super premium. Starbird has quickly grown from our original location in Sunnyvale to nine Bay Area locations, with our most recent opening in Walnut Creek, CA. We are growing rapidly, and we’ll be adding additional locations in both the Bay Area and Southern California this year. To help fuel this growth, we are looking for hospitable and enthusiastic people to join our movement.

Why Starbird?

• Our team members are the lifeblood of our organization. We select team members that exhibit our company values and have a positive attitude and disposition, which is an essential attribute of everyone on the Starbird team. We believe in promoting from within our organization and helping our employees to build their skills. To encourage self-growth within our organization, Starbird provides an educational enrichment program and a language learning program for all of our employees. Whereas many companies give generously to worthy community-focused organizations, we focus our philanthropic efforts on the development and futures of all our beloved team members. These programs include but are not limited to free language learning courses and funded tuition for education courses and classes. This person will support the Technology Operations Manager at the Store and Corporate Levels for Starbird.

Required Experience:

• Must have Low Voltage installation experience.
• Must possess and have knowledge of tools, circuit testers, tracers, low voltage termination and cabling.
• Must have knowledge and experience with using a computer.
• Must have a vehicle and some tools
• Be able to travel around the SF Bay Area to various Starbird locations; paid travel and expenses
• Technology onboarding and offboarding
• Helpdesk support

Additional Understanding of or Experience:

• Troubleshooting circuits and networks - RJ45, Cat5/6, Termination and Cabling
• Networks, WiFi, Low Voltage and POS System
• Tracing and testing network circuits
• General maintenance of MS Windows OS server and client computers
• Aloha POS and Kitchen Video systems
• iOS devices and setup
• Surveillance IP PoE Cameras and NVR, App configuration
• Audio systems and signal flow
• VoiP phone systems using Zoom Phone
• Basic electricity - ohm’s law and high voltage circuits amperage distribution
• Adobe Photoshop and Premiere editing software
• Google Workspace
• Microsoft Office – Word, Excel, Powerpoint, etc.

Work Environment:

• Surveillance - IP Cameras & NVR
• Aloha POS (Quick Service)
• Aloha Configuration Center (CFC)
• Aloha Kitchen
• EDC
• POS Terminals – understanding of connectivity
• Epson Printers - Serial and IP interfaces
• Order Point
• Payment Devices – Verifone/EMV
• Command Center (CMC)
• OLO – online ordering provider, Light Menu and Ordering Management
• Thanx – app and loyalty provider
• 3rd Party Ordering – DoorDash, Uber, Grubhub
• Kiosk Management
• Menu Management
• Ubiquiti Unifi Gateways and Switches
• Unifi Access Points
• Computer Language (general knowledge and understanding)-
• Windows 7/10
• Mac