IT Solutions Analyst II (Hybrid Opportunity) Job at Irving Oil
Job Title
IT Solutions Analyst II (Hybrid Opportunity)
Who are we?
Founded in 1924, Irving Oil is a family-owned international refining and marketing company with a history of long-term partnerships and relationships. With operations throughout Eastern Canada, New England and Ireland we focus on delivering quality products and exceptional service to our customers and our communities. Every day, we strive to put our good energy in action to bring families together, support the environment and local wildlife, and to create learning opportunities that empower the next generation.
Here's what you can expect from us:
When you're a part of our team, you'll see how we bring good energy to all that we do. At Irving Oil, we strive for a work environment where each of us feels we belong, can bring our whole selves to work, and where we treat our fellow employees with kindness and respect. Together, we will support our corporate strategy, high standards and the communities where we live and work. Our collaborative approach, safety-first culture and commitment to building resilient teams helps reinforce our internal brand position where People Matter. That's why we're dedicated to investing in our employees’ potential, so that they can reach their career goals.
Job Description
What you can expect in a typical day
As an IT Retail Infrastructure Analyst for Irving Oil’s IT team, you will use your IT skills to work with our vendors and partners to install new technology as well as resolve any technical issues within our retail network in order to maintain an easy and seamless user experience for our customers. Using your customer service mindset and sense of urgency along with a strong understanding of networking, you will work within a team to provide installation and technical support to technicians, partners, and employees to troubleshoot and resolve network, hardware, or software issues within our retail network. Please note that this position will require shift flexibility and rotational on-call work.
What you’ll need to succeed:
What we offer:
- Competitive salary, bonus, and pension plan
- Flexible benefits, including a Health Spending Account
- Hybrid Work Opportunity – flexible work model that supports a blend of in-office and remote
- Wellness support, including annual wellness allowance and paid personal care days
- Paid vacation and vacation purchasing
- Personal and professional development opportunities
- Named one of Canada’s Top 100 Employers for six consecutive years
Your roles & responsibilities
- Solid background in networking; you understand the connectivity of various types of hardware, software, applications, middleware, etc.
- A willingness to learn new technologies.
- A positive, “how can we do this” attitude for troubleshooting.
- Training site personnel on how to use new technology.
- An ability to influence without authority for working with various partners to resolve networking, hardware, or software issues.
- Manage software licensing, hardware deployment, and associated upgrades.
- Log, track, troubleshoot, and resolve open tickets through incident management tools.
- Support retail and fleet sites onboarding and changes with Merchant Service Providers and internal departments.
- Database Table maintenance for Retail and Fleet location, files type, promotions, fees, analyze reject inside Irving Applications.
- An ability to work flexible hours, when necessary.
Professional skills
- Strong ability to work as part of a team, network, and build relationships.
- Strong interpersonal, organizational, and communication skills.
- Solid knowledge of networking.
- Customer service mindset and a positive approach to problem solving.
- Willingness to learn new technologies.
Travel
- Travel is a requirement for this position up to 25% of the time.
Education and experience
- Post-secondary education in IT, Computer Science, related discipline, or equivalent experience.
- 2+ years of experience working in IT- an asset
- Retail IT experience- an asset
- Experience with database maintenance- an asset
- Experience with POS (point-of-sale) technology and fuel POS technology- an asset
Please note that this position will require shift flexibility and rotational on-call work.
Irving Oil supports a diverse and inclusive work environment and welcomes applications from all qualified applicants.
#LI-Hybrid
Job Requirements - Work Experience
Information Technology
Job Requirements - Education
Diploma / Certification: Information Technology
Location
Portsmouth, NH
Please Note :
www.epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.