At Whaley we know people are vital to our success. We offer a competitive salary and generous benefits including:

• Medical, Dental, and Vision
• 401k & Profit Sharing
• Paid Holidays & Vacation
• Short-Term Disability
• Long-Term Disability Insurance (company paid)
• Life Insurance (company paid.

Job Overview:

As an IT Support Analyst level 2, you will be responsible for escalated service desk support for users across all our corporate locations as well as remote users working from home.

The systems you will support include a focused set of on-premises and cloud-based software applications as well as hardware support for desktops, laptops, mobile devices, and peripherals.

Responsibilities:

• Provides primary day-to-day service desk support across the company, including on-site and remote users. This includes desktop, laptop, mobile devices, and peripherals. Software includes Windows 10, proprietary software, business productivity applications (Office 365), etc.
• Works well with the Service Desk team and ensure that SLAs pertaining to technology such as desktop, laptops, mobile devices, peripherals, telecom and audio/visual technologies are met.
• Resolves service desk issues as assigned, facilitating knowledge share with exemplary documentation on implemented resolutions.
• Communicates and escalates issues relating to supported environments (infrastructure, desktops, applications, etc.) as required.
• Assists in the documentation of IT related policies, processes & workflows.
• Carries out necessary tasks and work items relating to assigned projects outside of the normal Service Desk duties.
• Asset management and Inventory of IT equipment and supplies.
• ISP management and coordination.
• Participate in on-call support rotated every 6-weeks.
• Any other duties needed to help drive our Vision, fulfill our Mission, and support our Core Values

Works in a professional office environment

Qualifications:

• Minimum 5 years’ experience
• Office 365, Windows 10 Certification highly desired
• SharePoint Online administration experience required
• Education: 2-year degree or equivalent experience
• Demonstrate knowledge and experience in supporting Microsoft based clients with proven troubleshooting skills
• Experience managing users and resources in a Microsoft AD/AAD Hybrid environment
• Experience managing a Microsoft Modern Workplace environment including Microsoft Teams, OneDrive, and SharePoint Online
• Experience supporting a Microsoft Remote Desktop Service Farm
• Familiarity with Azure Virtual Desktops
• Experienced in creating technical documentation (technical, process, workflow, etc.)
• Experience with printers, workstations, and peripherals
• Proficient with MS Office and Office 365, including Outlook, Word, Access, PowerPoint, Excel, etc
• Proven experience and understanding of fundamental networking & connectivity concepts.
• A driven, results-oriented team player who has strong analytical and interpersonal skills.
• Ability and motivation to learn new technologies quickly with a desire to work in a fast-paced, evolving, growing, dynamic environment.
• Exceptionally detailed oriented and excels in time management

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Occasional lifting is required, but not excessive.

Position Type/Hours of Work:

This is a full-time exempt position, hours of work and days are Monday through Friday, 8:30 a.m. to 5:30 pm in a professional office environment

• Occasional evening and weekend work may be required as job duties demand
• No travel is expected for this position

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.

Equal Employment Opportunity Statement:

Whaley Foodservice maintains a policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information, or any other legally protected status. Additionally, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals, and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state, and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• Day shift
• Weekdays

Ability to commute/relocate:

• Lexington, SC 29073: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location

Please Note :
www.epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.