Vital Research is hiring for a part-time IT Support Assistant (12 hours per week). Under the direction of the IT Systems Administrator, the IT Support Assistant’s primary focus is to assist with computer operations, user, and desktop support (hardware and software), helpdesk, and data management. Performs a variety of support duties to ensure the smooth delivery of technology services. Exercises judgment and creativity in selecting and applying procedures correctly and determines when to refer problems to the supervisor.

*
Duties and Responsibilities: *

• Assists in identifying and procuring the hardware and software needed to satisfy user requirements.
• Installs hardware and peripheral components such as monitors, keyboards, printers, and disk drives on users’ premises.
• Loads appropriate software packages such as operating systems, networking components and office applications.
• Assists in the customization and adaptation of existing programs to meet users’ requirements.
• Provides telephone, in-person, and online support to end-users.
• Coordinates activities with network services and information systems groups.
• Provides updates, status, and completion information to manager and/or users, via voice mail, e-mail or in-person communication.
• Assists system upgrades memory, hard disk drive and new computers (migrate profile)
• Refers major hardware problems to service personnel for correction.
• Connects users to networks and provides initial training in facilities and applications.
• Verifies the integrity of file backups.
• Assists in research and procurement of computer accessories and supplies.
• Documents and revises procedures.
• Performs other duties as assigned.

Qualifications:

• High School diploma; Associate degree in a technical field
• Minimum of 1 year of experience; additional experience in a technical and/or customer service field
• Located in Los Angeles or the surrounding area to fulfill hybrid responsibilities.
• Knowledgeable about computer hardware fundamentals, Microsoft Windows, and Microsoft Office.
• Ability to troubleshoot and problem solve.
• Customer service skills and professional demeanor.

Vital Research considers the health and safety of its clients and team members as its highest priorities. Consistent with its duty to provide and maintain a safe workplace that is free of recognized hazards, Vital Research has a mandatory vaccination policy for any in-person business interactions. This applies to all employees to protect against infectious diseases that may be mitigated through vaccinations.

All offers of employment with Vital Research are conditioned on completing and passing a background check, participating in mandatory testing requirements (e.g., COVID-19), and using designated PPE when required.

Vital Research is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, genetic information, or national origin.

Come be a part of our dynamic team! For consideration, please submit BOTH a cover letter and resume. Submission without both items will not be considered.

Job Type: Part-time

Pay: $22.00 per hour

Please Note :
www.epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.