WEBTOON is a world leader in digital entertainment with over 89 million unique monthly readers. We are a rapidly growing digital entertainment company and storytelling platform with users and creators from all over the world. Every day we come ready to learn, contribute, and get excited about the opportunity to work alongside people of different backgrounds and work styles.

As the IT Support Associate, you will be the first point of contact for technical support service requests. You will be responsible for fielding online and desk-side requests from WEBTOON and its US affiliate companies. We’re looking for a proactive, resourceful, self-motivated, and agile individual that thrives in autonomy. You will have the opportunity to identify and create efficiencies within the business and directly contribute to our cross-company needs. As WEBTOON is a global company, you will report into the US team and collaborate closely with our IT, IS and Privacy teams in Korea.

** This is an onsite, 6-month opportunity, with a possible extension. **

ESSENTIAL DUTIES

• Research, resolve, and respond to inquiries received in a timely manner, and in accordance with organizational standards
• Provide IT and information security training to all new hires, ensuring they’re equipped with all necessary and applicable tools and systems
• Assist with updates and installations of security programs to meet security requirements for use of company assets
• Manage, track, and maintain inventory levels, including but not limited to coordinating the purchase and return of company assts
• Create and maintain documentation of ticket resolution
• Deliver excellent customer service to all end-users with ownership and follow through
• Build and foster relationships with IT vendors, negotiating best pricing for products and services
• Troubleshoot networking issues and company conferencing systems such as MS Team, Slack, Poly and Zoom
• Determine when to escalate hardware and software repairs to preferred outside vendors
• Collaborate with internal teams on projects, as needed
• Perform other special projects and duties as directed by management

MINIMUM QUALIFICATIONS

• 2+ years of experience providing Windows and Mac Operating systems technical support in a corporate setting
• Business proficiency in English and Korean preferred
• Ability to work onsite in our headquarters office located in Los Angeles, CA
• Ability to troubleshoot Microsoft Office issues
• Basic networking and AV experience
• Experience troubleshooting mobile devices
• Experience with database and ticketing systems is required. Airtable experience is preferred
• Excellent interpersonal, communication, and customer service skills
• Ability to demonstrate initiative, urgency, efficiency, and strong attention to detail while managing multiple projects.
• Keen understanding of process and ownership with exceptional problem-solving and critical thinking skills
• Ability to explain complex IT concepts in simple terms

Job Type: Contract

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Los Angeles, CA 90036: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

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