A Bastrop County Job Application is required, and can be completed online at: www.co.bastrop.tx.us/page/co.jobs

Brief Job Description: Performs support services on IT infrastructure components including computer hardware, software, networking, and telecommunications equipment. Routine tasks include diagnosing and correcting problems associated with hardware, software, networking, and telecommunications equipment located throughout Bastrop County. Additional responsibilities include monitoring and analysis of existing hardware and software, personal hands-on help at the desktop level and actively resolving end user helpdesk requests. Problem resolution techniques may involve the use of helpdesk support and diagnostic applications. The employee will work under general supervision with some latitude for the use of initiative and independent judgment. Maintains effective working relations with County Officials, Department Heads, staff and the general public. Maintains confidentiality of the department at all times

General Knowledge, Skills, and Abilities: Must possess a working knowledge of network design and configurations, Microsoft operating systems, personal computer hardware and software, security software, telecommunications troubleshooting and problem resolution, and familiarity with performance monitoring and capacity management tools. Must have the ability and skills to recognize, analyze, and resolve network problems, provide desktop training, and work independently to accomplish job assignments. Must possess the skills needed to be detail oriented, and have strong communication, interpersonal, problem solving, analytical, organizational, conflict resolution, and stress tolerance skills; Must have the ability to maintain the confidentiality of information encountered in work activities at all times.

Qualifications: Two (2) to three (3) years previous experience performing network troubleshooting and problem resolution, hardware and software monitoring, desktop and PC diagnostic work and a working knowledge of telecommunications equipment; Completion of sixty (60) semester hours from an accredited college or university with major course work in computer science, management information systems, voice or data management experience or a related field is preferred; or an equivalent combination of education, training and experience.

Bastrop County does not discriminate on the basis of race, color, age, national origin, sex, religion or disability in employment or in its activities.

A Bastrop County Job Application is required, and can be completed online at: www.co.bastrop.tx.us/page/co.jobs

Job Type: Full-time

Pay: $58,000.00 - $60,000.00 per year

Schedule:

• 8 hour shift

Work Location: One location

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