IT System Administration - Entry (Airway Heights, WA) Job at State of Washington Dept. of Corrections
Description
IT System Administration – Entry
Full Time | Permanent
Location: Airway Heights Corrections Center, Airway Heights, WA
Salary Range: $5,499 - $7,218 Monthly
This position requires the incumbent to work on-site.
Are you someone who has years of expertise troubleshooting, repairing, and maintaining hardware and software? Do you enjoy assisting and educating others in solving Information Technology (IT) issues? The Washington State Department of Corrections may have the perfect position for you. We are searching for a friendly and customer service central professional to join the IT team as the IT System Administration – Entry.
The ideal incumbent is a flexible team player who will support systems and users by providing localized support within your Area of Responsibility (AOR). You will provide administration of IT systems, multiple diverse networks, Incarcerated Individual Services Network, Off State Network (OSNC/OSNE/OSNL/OSNS), Health Services Network, and Security Electronics Network. You will need excellent communication skills as you will be responsible for customer service delivery across multiple divisions within DOC and identify, design and implement improvements in processes.
The incumbent of choice will need to possess extensive technical knowledge and have experience with technological tasks and projects. Our goal is to ensure agency staff and incarcerated individuals are able to successfully and safely utilize technology in order to perform daily duties at facilities, offices and throughout the state. If you have are excited to work, have a desire to serve others and a passion to see complex problems resolved, we encourage you to apply!
A completed application packet will include:
- A detailed resume
- A cover letter regarding your interest for this position with our agency
- Three professional references
Duties
We are looking for teammates who share our vision of public service, committed to an equitable and inclusive culture that fosters and inspires excellence, while promoting innovation, engagement, and safety, leading to better outcomes for our incarcerated population, our agency, and our community.
As a IT System Administration - Entry, some of your duties will include:
- Providing technical professional level support for Information Technology (IT) Systems to include:
- Maintaining and monitoring server availability, functionality, and efficiency by auditing, identifying, troubleshooting and resolving server errors
- Monitoring and configuring backups for disaster recovery, ensuring backups and servers are performed
- Updating, configuring and troubleshooting PBX and voicemail systems
- Network Service and Infrastructure to include:
- Ensuring functionality, connectivity and availability of local area switches, data/phone connections and infrastructure
- Maintaining, modifying and auditing network equipment appropriate Virtual Local Area Network (VLAN), port security and port availability
- Troubleshooting, diagnosing and repairing network connectivity problems
- Installing and replacing network equipment
- Telecommunications/mobile technology to include:
- Deploying and providing technical support for telephones, mobile phones, and other mobile connectivity hard wear
- Planning and coordinating with vendors in the repair and administration of telephony systems
- Performing individual and group based end user training
- Customer support to include:
- Providing technical professional level customer support staff, vendors, and incarcerated individuals for IT systems, equipment and phones
- Diagnosing, troubleshooting, reviewing and researching customer IT reported system incidents, service requests and access requests
- Other duties as assigned
Qualifications
What we need (required qualifications):
- Bachelors degree in higher in Computer Science or related field from an accredited institution whose accreditation is recognized by the US Department of Education or the council for Higher Education Accreditation (CHEA) or a foreign equivalent
- An equivalent combination of IT related training and experience may substitute year for year for education
- 2 years of Information Technology experience in an enterprise environment within the last 4 years*
- 2 years of experience repairing, diagnosing and troubleshooting Network Operating Systems, software and hardware on physical and virtual servers*
- 2 years of experience using server diagnostic tools in the repair of server hardware and software*
- 2 years of experience in installing, testing, and configuring Microsoft Windows workstations*
- 2 years of experience creating and modifying Active Directory groups for administrative access to network shares and printer queues*
**Experience may be gained concurrently with paid professional technical experience.
What will make your application stand out (preferred qualifications):
- Microsoft Certified Solutions Associate: Windows Server 2019.
- Microsoft Certified Solutions Associate: Windows 10.
- Certified CompTIA A+
- 2 years of experience repairing and diagnosing telephony technology (e.g. PBX, VOIP).)
- 2 years of experience repairing and diagnosing mobile technology (e.g. smart phones, air cards, hot spot, GPS).)
- 2 years of experience using an IT Service Management system.
- 2 years of experience repairing, diagnosing and troubleshooting electronic devices (e.g. access control devices, digital cameras, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, biometrics, global positioning systems (GPS).)
- 2 years of experience repairing, diagnosing and troubleshooting network protocols and connectivity issues (e.g., Transmission Critical Protocol/Internet Protocol (TCP/IP), Dynamic Host Configuration Protocol (DHCP), Virtual Private Networking (VPN).)
- 1 year of experience repairing, diagnosing and troubleshooting physical computer components. (e.g., central processing units (CPU), network interface cards (NIC) and data storage).
- 1 year of experience integrating and administrating Security Electronics systems in an enterprise IT environment.
Supplemental Information
Vision: Working together for safer communities.
Mission: Improving public safety by positively changing lives.
Our Commitment: To operate a safe and humane corrections system and partner with others to transform lives for a better Washington.
DOC is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability.
COVID 19 Vaccination Requirement
Employees of the WA State Department of Corrections (DOC) are required to be fully vaccinated against COVID-19 as a condition of employment. Any offer of employment is contingent upon verification of your vaccine status. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. You may request an accommodation if you are unable to meet this requirement due to a medical or religious necessity.
IMPORTANT NOTES:
- Please include a minimum of three (3) professional references with your application. A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.
**Please note: Phone number AND email address are required for all professional references.
- A background check including criminal record history will be conducted prior to a new hire. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
- Employees may work directly with or near incarcerated individuals in a potentially hazardous setting. Please consider this when deciding whether to apply.
- We are committed to maintaining a drug and alcohol-free work environment, and our employees are expected to comply with all state and federal laws. A pre-employment drug test may be administered as part of the selection process, and applicants who test positive for any controlled substances, will be disqualified from consideration.
- Oleoresin Capsicum (OC) is an aerosol pepper spray made available as a means of self-defense and/or de-escalation. Applicants with sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
- Animal care projects are a common component of most Washington State prisons, including dog and cat programs. Applicants with animal sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
- Tuberculosis (TB) is a priority health issue for DOC employees. The successful candidate may be required to provide valid proof of a baseline TB skin test within 60 days from the date of hire. When positive tests result, further information, testing and treatment will also be required. Employment is not contingent upon test results.
What We Offer:
As an employee of the Department of Corrections, your work-life integration is a priority. Washington State employees are offered one of the most inclusive and competitive benefits packages in the nation. Besides comprehensive family insurance for medical, dental, and vision, these perks also may include:
- Remote/telework/flexible schedules (depending on position)
- Up to 25 paid vacations days a year
- 8 hours of paid sick leave per month
- 12 paid holidays a year
- Generous retirement plan
- Flex Spending Accounts
- Dependent Care Assistance
- Deferred Compensation and so much more!
For questions about this recruitment, or to request reasonable accommodation in the application process, please email mackenzie.conley@doc1.wa.gov or call us at 509-630-9160. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6388.
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