As a member of the managed services team, the IT systems engineer supports and maintains remote, virtual and cloud-based systems infrastructure, including the implementation and design of hardware and software. Analyzes, develops, modifies, tests, maintains, and supports the integrity of the hardware, virtualization layer, operating system environment and various applications. Administers, installs, and troubleshoots a variety of operating systems and applications to include databases. Installs, configures, and, supports systems maintenance tasks, such as system back-up, recovery, and file maintenance. Supports deployment, and testing of system software upgrades. Configures software and resolves technical problems. Monitors and maintains software licensing and maintenance agreements. Participates in on-call support for managed systems including nights, weekends, and holidays. Travel required as necessary.

Reports to the manager of CS Managed IT Services. The Systems Administrator contributes to complex aspects of a project. Work is generally independent and collaborative in nature.

Core Tasks

• Supports system administration of 100+ Azure VMs and 9+ VMware Datacenters
• Supports and administers remote office-branch office (ROBO) solutions for software-as-a-service products
• Responsible for technical operations and service asset and configuration management IAW ITILv3 framework
• Create and maintain service design packages and as-built documentation
• Responsible for cyber auditing and compliance to NIST standards
• Establish and maintain monitoring for availability, capacity, and security
• Provides information by collecting, analyzing, and summarizing system performance and trends
• Makes recommendations and implements improvements following change management procedures
• Participates in troubleshooting and resolving incidents. On-call support is required for production systems and critical test servers.
• Completes platform installation, upgrades, and migrations
• Responsible for installation and release of databases as submitted by the development teams.
• Participate in problem management process by completing root cause analysis

Essential Knowledge, Skills and Abilities

• Working knowledge of the following technologies:
• Azure
• Redhat Linux
• Microsoft Directory Services, Group Policy, WSUS,
• O365, SharePoint
• Basic physical and virtual networking
• Storage technologies
• Excellent verbal/written communication skills.
• Must be available for after-hours on-call rotation
• Demonstrated people skills

Desirable Knowledge, Skills and Abilities

• Experience with automated material handling software
• Exposure to the logistics Industry
• Understanding of warehouse management software products
• Working knowledge of the following technologies:
• VMware VSAN, DRS, HA, FT
• VEEAM Backup and Disaster Recovery
• PRTG Monitoring
• Cisco AMP
• EMC Unity, Data Domain
• IBM AIX
• Zendesk
• Jira
• Bomgar/BeyondTrust
• AWS
• Lenovo XClarity
• Dell iDRAC
• Cisco Nexus
• Oracle Enterprise Manager

Experience, Educational, and Professional Qualifications
- Essential

• BS degree in engineering/computer science or demonstratable experience of comparable understanding
• VMware Certified Professional
• Microsoft Certified Solutions Associate (MCSA) –Windows Server
• 2+ years’ experience with VMware
• 2+ years’ experience with Microsoft Server
• 1+ years’ experience with MS-SQLServer administration
• 1+ years’ experience configuring network switches
• System administration experience in Linux, AIX, and Windows

-Desirable

• VMware Certified Professional Data Center Virtualization (VCP-DCV)
• VMware Certified Professional Network Virtualization (VCP-NV)
• ITILv4 Foundations
• ITILv3 Intermediate Planning, Protection and Optimization or Service Design
• Microsoft Certified Solutions Associate (MCSA) – Cloud Platform and Infrastructure
• Microsoft Certified Solutions Associate (MCSA) – Core Infrastructure
• Agile/Scrum experience
• Azure administration
• Warehouse and logistics operation

Our promise

Swisslog provides you with the possibility to grow while working with us to deliver a game changing mission: to shape the future of intralogistics by introducing an era of robotic and data-driven automated solutions that create exceptional customer value. We are proud of our Swiss roots, while the opportunities we offer stretch across the globe. We don't expect perfection, but we do expect Collaboration, Commitment, Clarity, and Competence (our Core Values) from all our colleagues. In return, we offer you the chance to be part of the driving force behind solutions that are shaping the future, while we develop the leaders that will shape ours.

• Flexible Working Options
• Diversity & Inclusion
• Global Opportunities

About Swisslog

Swisslog is shaping the #future of #intralogistics. As part of the KUKA Group, we are at the forefront of technology that is changing the world. Serving some of the biggest and most exciting brands across the globe, we're a team of 2,000 professionals and 50 nationalities, working together to transform intralogistics with smart minds and fresh perspectives. With our flexible, #robotic and #data-driven automated solutions, we are powering the supply chain and taking the industry forward. #JoinOurTeam and bring ideas to life!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• On call

Application Question(s):

• What is your desired salary for this role?
• Are you able to reliably commute into our Newport News, Virginia office several days a week?

Work Location: One location

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