IT Technician Job at School District of Hatboro-Horsham
Welcome to the Hatboro-Horsham School District!
At Hatboro-Horsham School District we are focused on continually examining our district practices and structures. We advance, promote, and advocate for equity, diversity, and inclusion to enhance alignment with the tenets of the whole child. We are committed to creating and maintaining environments in which each student is healthy, safe, engaged, supported, and challenged. Hatboro-Horsham draws strength from the rich variety of perspectives and life experiences of our community. As an employee of the district, you can anticipate that your contributions will further our commitment to equity, diversity, and inclusion.
Mission Statement - The School District of Hatboro-Horsham will prepare and challenge all students to excel academically and to develop social skills and creativity by providing exemplary and innovative educational programs through a supportive collaboration of educators, students, parents, and community stakeholders.
Vision Statement - Hatboro-Horsham School District is comprised of a cohesive, supportive group of dedicated staff, students, parents, and community members united in our commitment to pursue excellence in education. We intend to realize our highest potential as an educational community by setting clear, measurable goals, employing best practices, engaging in effective communication, and utilizing resources wisely.
Position Goal: Provide in-personal technology support for their designated building including both software and hardware support while providing our application team with assistance in license and account management.
Essential Duties and Responsibilities:
At Hatboro-Horsham School District we are focused on continually examining our district practices and structures. We advance, promote, and advocate for equity, diversity, and inclusion to enhance alignment with the tenets of the whole child. We are committed to creating and maintaining environments in which each student is healthy, safe, engaged, supported, and challenged. Hatboro-Horsham draws strength from the rich variety of perspectives and life experiences of our community. As an employee of the district, you can anticipate that your contributions will further our commitment to equity, diversity, and inclusion.
Mission Statement - The School District of Hatboro-Horsham will prepare and challenge all students to excel academically and to develop social skills and creativity by providing exemplary and innovative educational programs through a supportive collaboration of educators, students, parents, and community stakeholders.
Vision Statement - Hatboro-Horsham School District is comprised of a cohesive, supportive group of dedicated staff, students, parents, and community members united in our commitment to pursue excellence in education. We intend to realize our highest potential as an educational community by setting clear, measurable goals, employing best practices, engaging in effective communication, and utilizing resources wisely.
Position Goal: Provide in-personal technology support for their designated building including both software and hardware support while providing our application team with assistance in license and account management.
Essential Duties and Responsibilities:
- Provide Hardware and Software first-level support to building end-users including students, staff and teachers and provide excellent customer service
- Troubleshoot hardware, software, and Windows operating systems both in-person and remotely
- Document work in the ticketing system while maintaining all district SLA's
- Analyze data and participate in design, testing and implementation for IT Department projects
- Manage and maintain Active Directory and application user accounts
- Ability to train end-users for new or changing systems
- Familiarity with Apple hardware (iOS and MacOS) a plus but not mandatory
- Familiar with a wide range of Windows-based hardware and software with Mac experience a plus (but not required)
- Office experience across all applications with some excel data analysis experience
- Excellent Customer-Service skills as this will be an end-user facing role
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