We are looking for an entry level Collections Specialist to join our accounts receivables team at our corporate headquarters.

This position is responsible for collections of outstanding accounts receivable, resolving customer billing problems, and reducing the accounts receivable delinquency. The perfect candidate is self-motivated, has a strong work ethic and is eager to learn.

Responsibilities & Duties:

• Monitor customer accounts for non-payments, delayed payments, and other irregularities
• Follows up with customers on past due invoices, obtains payment confirmations, payment promises etc.
• Documents detailed collection efforts in customer notes
• Investigate and resolve customer queries
• Communicate with clients via phone and email.
• Must respond to customers queries DAILY
• Assists with the day-to-day tasks including answering phones when needed
• Performs administrative duties
• Answers routine emails & attaches files/remittances to incoming messages
• Generates various reports throughout the day
• Prepares the daily collections and ineligibles report for management
• Timely uploading of AR data files and invoices to AR Software
• Maintains up to date credit limits and customer info in AR Software
• Provide accurate and timely remittance information to our factoring company
• Records accurate and timely remittance information in customer profile.
• Assists in reconciliation of customer accounts as needed
• Assist clients in viewing their invoices online, send account statement links
• Research prior payments, allocations, and customer disputes
• Documents customer disputes in software
• Reviews contracts to ensure compliance, accurate payment terms
• Reports billing and credit issues promptly to appropriate parties
• Participate in meetings and provide solutions
• Communicate with other departments as needed
• Provide shipping labels to client and track their payments
• Provides other duties as assigned by the Sr. Credit Manager
• Other duties may be assigned as needed to support the overall function of the department.

Minimum Requirements:

• One (1) year of commercial collections experience
• Basic understanding of the credit to cash cycle. (Invoicing, billing, payment terms, etc.)
• Basic math skills
• Comfortable using Microsoft Excel

Key skills and competencies:

• Excellent customer service skills
• Good verbal and written communication skills
• Strong attention to detail and accuracy, Organized, strong team player
• Excellent time management
• Ability to multitask and prioritize
• Conflict resolution, problem-solving and negotiation skills
• Must have a sense of urgency
• Stress tolerance
• Positive and proactive attitude

Minimum Education and Experience:

• High School Diploma
• Experience working with Managed Service Providers or Vendor Management Systems a plus
• Experience working in Accounts Receivable a plus

Benefits Offered:

• 401 (k)
• Dental Insurance
• Vision Insurance
• Health Insurance
• Life Insurance
• Paid time off

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Physical setting:

• Office

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Excel: 1 year (Preferred)
• Collection management: 1 year (Preferred)

Work Location: One location

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