At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs (programs may vary by country or worker type):

• Health Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• Retirement Plan
• Paid Time Off
• Tuition Reimbursement

What will you do?

• Facilitate training to Client Administrators & Account Executives on key topics (such as licensing, vehicle supply chain, fuel, etc.) that highlight impact to the customer, as well as system, resources, and key contacts available to navigate working towards a resolution.
• Facilitate new & existing classes that support the employees understanding of our core proficiencies & foundational principals of service
• Partners with business leaders to enhance performance in support of business goals of the department and the performance needs of employees.
• Create & conduct skills training including, but not limited to systems training, time management, prioritization & escalation management, and meeting etiquette
• Partners with key contacts across the organization to stay informed of most current processes & best practices and identify knowledge gaps to create and adjust onboarding activities accordingly
• Create a stimulating and engaging learning experience by fostering an inclusive and interactive environment focused on content that teaches “what, why, how and when”
• Collaborates with instructional designers and other subject matter experts to develop training curriculums & knowledge assessments that support department and organizational goals
• Participate in new hire performance discussions to understand trends, results, upcoming changes and needs that will impact new hire onboarding
• Remains current on developments in training and instructional methodologies including technology enhancements and attends periodic seminars, forums, and meetings to ensure currency of education
• Supports questions and concerns from internal parties to clarify expectations, overcome obstacles, and engage leadership for visibility and support when needed.
• Maintains awareness of trends in the fleet industry as well as new products, services, and technologies at Holman Fleet & Mobility; disseminates relevant details to team members.
• Supports leadership with managing day-to-day operations, such as administrative tasks, building tours and special projects, as needed.
• Perform all other duties and special projects as assigned

What are we looking for?

• Bachelor’s degree required preferably in training, education, and business administration
• 1-3 years of Client- facing experience in Account Management required
• 1-3 years of Experience in the fleet management industry preferred
• 1-3 years of Experience designing, developing, and delivering learning courses and programs preferred
• 1– 3 years of Experience providing feedback to peers preferred
• Experience in training, teaching and/or account management
• Proficient in Microsoft PowerPoint, Word and Excel
• Proven skills in managing a dynamic workload and influencing without authority in a complex business environment
• Experienced in working in a collaborative environment, including leading meetings, participating group projects, and content & training creation
• Experience with learning management systems and learning creation systems, such as Articulate, preferred
• Experience in business writing, leadership, sales, and/or customer service preferred
• Fleet Management & knowledge of Holman organization preferred
• Strong organization, critical thinking, analysis, and creative problem solving skills
• Proactive, organized approach to multitasking and prioritization
• Effectively manages time and consistently meets deadlines with some guidance from supervisor
• Ability to recognize patterns and trends in large data sets and use numerical information to develop business strategies
• Demonstrates accuracy, thoroughness and effectiveness in work
• Demonstrates attention to detail and commitment to doing quality work
• Adjusts quickly to new or changing assignments, processes and people
• Displays professionalism and remains composed when faced with challenges
• Learns from experience; modifies behavior to be more effective
• Proactively seeks to maintain current knowledge on internal process and best practices as well as training creation and facilitation methodologies to provide an excellent and modern training experience
• Recognizes one’s own strengths and opportunities for growth
• Solves a range of problems in straightforward situations; analyzes possible solutions and assesses each using standard procedures
• Applies expertise to improve efficiency and accomplish objectives within own area of responsibility
• Understands the key business drivers; uses this knowledge in own work. Expands fundamental knowledge in own function and broadens skills
• Decisions are guided by policies and procedures; receives moderate guidance and oversight from Supervisor

Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.

Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right.

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Account management: 2 years (Preferred)
• LMS: 1 year (Preferred)
• Meeting facilitation: 2 years (Preferred)

Work Location: Hybrid remote in Mount Laurel, NJ 08054

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