Under direct supervision, this position performs a variety of specialized duties for youth and their families, both in and out of the Children’s Area of the Hughes Main Library. May direct, assign, and coordinate duties of other staff to ensure efficient operation of the department. Conducts educational age appropriate programs, and provides presentations to outside organizations. Work is performed under general supervision, in accord with the Library System’s vision and mission, using good judgment in the application of policies and established procedures.

(Testing of computer skills will be part of the interview process for this position.)

Knowledge:

• Knowledge of basic computer, mouse and keyboard use.
• Knowledge of Windows operating system, MS Office, various Internet browsers and email.
• Knowledge of business English, spelling and arithmetic.
• Knowledge of children’s literature and child development.
• Knowledge of Palmetto Basics and STEM concepts.
• Knowledge of Hispanic cultures and traditions.

Skills/Abilities:

• Ability to read, write, and speak fluently in English and Spanish, with an extensive vocabulary in both languages.
• Ability to convey original meaning and tone when translating materials.
• Ability to cross-reference specialized dictionaries and translation tools to check quality of translation.
• Ability to plan and execute engaging, age appropriate children’s programs and/or tours.
• Ability to lead songs with the public.
• Ability to develop and maintain effective working relationships with the general public and Library System staff.
• Ability to provide adequate instruction and directions to subordinates.
• Ability to work under frequently stressful conditions and meet required deadlines.
• Ability to perform routine tasks efficiently and without difficulty.
• Ability to follow established procedures and to perform work requiring considerable detail.
• Ability to learn, implement, and maintain complex filing systems, including the Dewey Decimal System, with a high level of accuracy.
• Ability to communicate concepts, general information, and task-related information in oral, written and electronic forms.
• Ability to operate and care for computers and their peripheral equipment, e.g. RFID pads, barcode readers, printers, etc.
• Ability to learn the Library System’s integrated system software, i.e. an automation system used to manage library processes.
• Ability to learn and demonstrate the use of current mobile device technology to assist customers in downloading and/or accessing the Library System’s online digital materials such as eBooks.
• Ability to maintain confidentiality of customer records, security related incidents and other identifiable customer uses of Library System resources and services.
• Ability to resolve conflicts, problems, and complaints with tact and diplomacy.

Characteristics:

• Works well in a team environment.
• Enjoys working with people and possesses a strong commitment to customer service.
• Enjoys working with children and families.
• Establishes rapport with others in person and on the telephone, and maintains effective working relationships with customers and coworkers.
• Works calmly and effectively in stressful situations and in a sometimes noisy and chaotic environment.
• Follows established procedures and instructions received from supervisor.
• Possesses strong organizational skills and is detail oriented.
• Performs routine tasks efficiently and without difficulty.
• Uses good judgment and discretion in carrying out duties and responsibilities.
• Receptive to feedback, willing to learn and embraces continuous improvement.
• Takes ownership of work, does what is needed without being asked, and follows through until task is completed.
• Punctual, works hours as scheduled, and maintains a good attendance record.

• Use of personal vehicle with mileage reimbursement
• Valid S.C. driver’s license
• Weekend and night work
• Perform duties at any Library location in the Greenville County Library System as requested
• Ability to accommodate frequent and sudden schedule changes and to adjust to changing work environments

Required:

• Bachelor’s degree from an accredited four-year college or university
• Experience working with children.
• Other combinations of experience, education, and training that meet the minimum requirements may be substituted as long as the applicant has completed a minimum of 60 college credit hours through an accredited college or university.

Preferred:

• Bachelor’s degree in Early Childhood or Elementary Education or related field.

Must have the ability to:

• concentrate for long periods of time
• speak clearly and distinctly
• hear and/or comprehend verbal communication
• hear audible alarms and notifications
• see and interpret all job-related materials
• operate Library equipment as assigned
• lift up to 40 pounds for a distance of 300 feet
• push book carts weighing over 100 pounds
• sit for long periods of time
• stand for long periods of time
• walk, bend and stoop
• reach, grasp and use hands to touch, handle, or feel

These tasks are illustrative only; to carry out the day-to-day functions of the job, other duties may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position. Essential job functions designated with (E).

• Provides general circulation services, including registering new borrowers, updating patron records, placing holds, etc. (E)
• Provides assistance to Spanish speaking customers throughout the Library System (in-person, phone, email, etc.) (E).
• Assists patrons with use of print reference resources, with identifying and locating materials, with using the Library System’s online catalog and databases, and with searching the Internet. (E)
• Uses the Library System’s integrated library system to process discharges, fill or clear holds, place or receive items in transit and maintain accurate status of items. Includes processing of system-generated reports. (E)
• Acts as a Team Leader, i.e. serves as the responsible party for the unit’s operation evenings, weekends, or as designated. (E)
• Reads and becomes familiar with children’s materials and reference tools to facilitate tasks. (E)
• Plans, develops, and presents in-house programs, including specials (for example: Día, Day of the Dead, Hispanic Heritage Month). (E)
• Collaborates with members of other units on grants and programs. (E)
• Contacts youth-oriented agencies and offers to conduct bilingual programs for them. (E)
• Represents the Library System in developing and maintaining partnerships and other collaborative relationships with community groups and cultural organizations that offer programs for youth and/or caregivers. (E)
• Gathers supplies needed for programs/events and transports them to/from event locations. (E)
• Reserves, sets up, and breaks down programs spaces as needed. (E)
• Conducts library tours. (E)
• Represents the library at childcare and parenting fairs, PTA programs, and other outside events. (E)
• Attends regularly scheduled meetings and special events of local Hispanic-focused groups.
• Promotes Library System use and services to caregivers and children. (E)
• Assists or acts as substitute for all Youth Services Programmers, including the Story Van staff. (E)
• Translates, proofs, and edits youth-related in-house produced materials as needed.
• Assists with data entry, filing, and other related duties. (E)
• Aids in the selection of materials for the juvenile Spanish and bilingual collections.
• Assists with Summer Reading Program organization, materials distribution, records, and statistics. (E)
• Performs collection maintenance tasks and recommends materials for Youth Services collections. (E)
• Instructs and demonstrates use of library equipment as needed. (E)
• Performs preliminary acquisition and bibliographic searching.
• Checks arrangement of materials on shelves to assure they are in proper order. (E)
• Sorts and shelves library materials according to their established filing arrangement. (E)
• Assesses library materials for mending or repair needs or consideration for discard/replacement. (E)
• Communicates and equitably enforces the Library’s Code of Conduct and other policies, procedures and rules to customers. (E)
• Cleans and dusts office/computer equipment, materials and shelves and assists in keeping the library clean and neat.
• Follows safe work methods to prevent injury. (E)
• Performs other related duties as required.