Harris County Public Library (HCPL) - History What began in 1921 and the years following as a collection of small libraries housed in stores, post offices and private homes has grown into a system of 26 branch buildings, 2 technology service centers, and 2 partner locations offering collection/circulation services. HCPL operates branches in unincorporated parts of Harris County and cities which do not have their own library systems.

Library Technician (La Porte Branch Library) Overview: This position is responsible for the end-to-end customer service experience by connecting customers with the information they seek. Perform circulation tasks. Support innovative programs. Demonstrate knowledge on all library operations and deliver an exceptional customer service experience. Exemplify the high standards and expectations for the library system in its daily operations and services.

Duties & Responsibilities:

• Provide customer service and manage customer accounts using the integrated library system software in the library and during outreach events
• Basic reference service in the library and during outreach events
• Promote library services to the community
• Accurately enter data, handle sensitive customer information, and handle cash transactions
• Maintain and promote an engaging and attractive library collection
• Attend staff meetings, activities, and/or professional conferences, and actively serve on committees
• Other duties as assigned.
  • This Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position.
  • Management may, at its discretion, assign, or reassign duties and responsibilities to this job at any time.

Education:

• High School diploma or GED equivalency

• One (1) year of customer service experience

• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)
• Excellent communication skills (verbal & written)
• Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment
• Ability to work well with public and staff members
• Proficient with social media (Facebook, Twitter, Instagram, etc.)
• Proficient with the Internet and Office 365
• Must use your personal mobile device for our Multifactor Authentication process

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Language:

• Bilingual

Position Type and Typical Hours of Work:

• Full-time | Regular – 40 hours a week
• Typical shifts are Day, Evening, Night Weekends, etc.

• $15.66 Per Hour
• Paid Biweekly

• This job typically operates in a professional office environment.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• At times, work can be performed in an outdoor environment and possible exposure to inclement weather or various temperature changes.
• There could be exposure to dangerous or aggressive/adverse populations.

• Some duties would require the ability to lift up to 20 pounds and bending & standing for periods at a time.

• La Porte Branch Library - 600 South Broadway, La Porte, TX 77571

• Medical
• Dental
• Vision
• Wellness
• Life Insurance
• Long-term disability
• Employee Assistance Program
• 10 days of vacation each year for the first five (5) years of service. Accrual rates increase based on years of service.
• 10 county holidays plus one (1) floating holiday
• Professional development opportunities
• Dependent Care Reimbursement Plan
• Healthcare Reimbursement Account
• 457 Deferred Compensation Plan