• Schedule: Monday - Friday, 12pm-9pm EST. Includes alternating weekends and holidays.
• 30-40 hours/week.
• Must be able to commit to a 4-week (40 hrs/week) training period, Mon-Fri 8:30-5 pm EST
• Credentials: license eligible or provisionally licensed (LMSW, LAPC, LAMFT…)
• Applicants outside of Georgia: must be independently licensed at the highest level (LCSW, LPC, LMFT...)
• Proof of COVID-19 vaccination is required before employment, except in case of approved exception. This policy applies to remote workers.
• Must be able to pass a Drug Test.
• Benefits: Sick/PTO, medical/dental, CEU reimbursement, and Clinical supervision may be available for Georgia applicants.
• Hourly Rate: $22 per hour.

• As an important part of Espyr’s mission to support, enhance and restore employees’ well-being.
• This position’s primary responsibility is to assess the needs of new and existing customers over a continuum of care which may include: assessing acuity and clinical urgency, identifying personal or occupational problems that may impact functioning, assessing and enhancing readiness for change using motivational interviewing principles and techniques, connecting to resources/referrals within the services offered by Espyr and 3rd parties, performing immediate support and crisis intervention, and assisting with miscellaneous inquiries and follow-up.
• The position also serves customers by offering referrals to work-life services and EAP or SAP counseling, including referrals to community resources, self-help programs, medical resources, and employer-specific benefits and services.
• This position may interact with clients by telephone, chat, text, or through secure web-based modalities.

• Excellent interpersonal communication, relationship-building, and consultative skills.
• Excellent organizational, time management, problem resolution, and proactive communication skills (written and verbal).
• Analyzes, evaluates, assimilates, and understands incoming information and uses cognitive skills to determine direction independently.
• Ability to offer telephonic support for clinically appropriate concerns in addition to crisis intervention when needed.
• Responds, answers, or directs information requests on a variety of topics.
• Adapts easily to change and to shifting priorities.
• Remains calm under pressure, displaying enthusiasm and positivity.
• Efficient, detail-oriented, and able to multitask.
• Must be able to work independently as a part of a Team.
• Must be able to perform tasks in a fast-paced environment and meet strict deadlines.
• Proactively identifies solutions that enhance team performance and improve customer retention and relations.

• Respond to calls, texts, chats, and other forms of contact within a timely manner in adherence to company service standards.
• Assess for and meet the needs of new EAP or SAP customers through clinical interviews using an abridged version of a bio-psycho-social assessment which includes:
  • Evaluating the acuity and clinical urgency of customers and intervening in crises, as needed.
  • Helping customers identify personal, familial, and occupational problems that are currently or potentially impacting functioning, work performance, quality of life, and/or well-being.
  • Assessing and enhancing customers’ readiness for change using motivational counseling principles and techniques.
  • Conducting substance abuse assessments to determine appropriate levels of care and ensuring timely referrals to medical, detoxification, or other treatment resources as needed.
  • Assessing for child and elder abuse or neglect and taking appropriate steps to ensure safety.
  • Offering coping skills, problem-solving, and Psychoeducation for customers looking for immediate counseling support.
  • Discerning if the services offered by Espyr are applicable for the customer and, if not, appropriately connecting the customer to the suitable level of care and resources.
  • Engaging in case consultations with peers and supervisors as needed or directed.
• Assisting with the coordination of customer appointments to ensure a timely connection to services in accordance with company standards.
• Conducting follow-up activities with customers to ensure timely appointments and follow through on referrals, client stability and wellbeing, problem resolution, occupational functioning, satisfaction, and progress in counseling.
• Assisting with data entry and follow-up related to calls overflowed to 3rd party vendors and internal on-call and backup services.
• Handling customer escalations from internal and external parties that require additional assessment, crisis intervention, and immediate support.
• Monitoring and responding to customer emails requesting information.
• Assisting with case audits and corrections to ensure accuracy for client reporting.
• Maintaining ongoing familiarity with a wide range of community resources, self-help groups, and employer-specific benefits to ensure appropriate customer referrals.
• Screening and discerning urgency regarding management requests for organizational services and escalating to the corresponding department.
• Communicating with counselors regarding issues surrounding availability, complaints, the scope of services, and clinical case consultation.
• Resolves service issues using independent judgment in conjunction with established procedures by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Complying with all clinical and professional protocols, processes, and policies.
• Recording, tracking, and reporting on all interactions with clients and customers using designated tools.
• Maintaining the security of area/materials/private information which includes both physical and virtual storage and filing.
• Communicating with team leads and managers regarding the use of time, barriers, and other factors that impact job performance.
• Within the department and company, demonstrating a high degree of collaboration, proactive problem-solving, decision-making, personal accountability, interpersonal communication skill, and professionalism.
• Completing additional projects/tasks as assigned.

Espyr® is a leading voice in the field of mental health solutions. Our mission is to enable people and organizations to achieve their full potential. One of the ways we do this is by providing immediate, customizable behavioral health solutions that extend beyond mental health counseling. We aim to help clients care for their members holistically with technology-enabled coaching and counseling, leading to higher engagement, reduced health claims, and better ROI.