The Logistics Coordinator for the Omni-Sales Channel coordinates the processing of all phone, ace hardware dot com, curbside, and other non in-store retail purchases and orders.

Key Responsibilities

• Accessing and answering all ace hardware dot com orders
• Answering and processing all phone orders
• Ensuing they access KIBO at least once an hour to stay on top of all incoming orders
• In charge of all incoming orders on KIBO via text messaging, email, or phone orders
• Picking, organizing, and packing all orders for final fulfillment
• Answer any chat inquires
• Keep all customers informed on order progress
• Working with in-store management to coordinate all efforts
• Contact and arrange for delivery with the outside delivery team
• Help delivery team by at times making deliveries to customers for the store
• Coordinate and make curbside deliveries for customers
• Prepare canceled orders for return to RSC and/or back to sales floor
• Maintain work area, keeping clean and organized for continued success
• Provide results summary for all aspects of the position

Job Functions:

• Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction.
• Greet every customer you make eye contact with, anywhere in the store.
• Answer customers’ questions and provide information on procedures and policies.
• Be at your workstation on time and “customer ready” whenever you are on the stage/sales floor.
• Maintain awareness of all promotions and advertisements.
• Recommend related items when appropriate and execute S.A.L.E.S. process.
• Assist in the training and development of peers.
• Uphold merchandising and store cleanliness standards.
• Know the proper way to answer the telephone.
• Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor.
• Address all safety concerns immediately.
• Advise store management of any pricing errors.
• Perform other tasks as asked by store management

• Retail environment or online ordering experience
• Ability to navigate internal software fulfillment systems
• Very organized to manage multiple sales channels in-store.
• Self-starter and the ability to run this business within the store business
• Must be able to lift 65 pounds to load customer orders
• Ability and willingness to work flexible hours including evenings, weekends and holidays
• Must have reliable transportation and valid drivers license

Physical Requirements

Reports to: Director of Omni-Channel Fulfillment and Managing Partner