Career area

Consumer Analytics

Work Location(s)

1 Batterymarch Park, QUINCY, MA, 1000 N. West Street, Wilmington, DE, 108 Monticello Road, Weaverville, NC, 1100 Virginia Drive, Fort Washington, PA, 12808 Gran Bay Parkway West, Jacksonville, FL, 12808 W. Gran Bay, Jacksonville, FL, 12850 W. Gran Bay Pkwy, Jacksonville, FL, 15 Enterprise, Aliso Viejo, CA, 150 California Street, San Francisco, CA, 150 West Jefferson Ave, Detroit, MI, 1735 North Brown Road, Lawrenceville, GA, 17500 Chenal Parkway, Little Rock, AR, 1825 Commerce Center Blvd, Fairborn, OH, 1902 Wright Place, Carlsbad, CA, 200 West Civic Center Drive, Sandy, UT, 2000 Westinghouse, Cranberry Township, PA, 2410 North Forest Road, Getzville, NY, 2911 Lake Vista Drive, Lewisville, TX, 3 Bethesda Metro Center, Bethesda, MD, 300 Park Avenue, New York, NY, 301 Camp Road, Charlotte, NC, 3333 Finley Road, Downers Grove, IL, 500 West Madison Street, Chicago, IL, 500 Woodward Avenue, Detroit, MI, 535 Anton, Costa Mesa, CA, 5851 Legacy Circle, Plano, TX, 601 S. Tryon Street, Charlotte, NC, 7800 Shoal Creek Blvd, Austin, TX, 801 Pennsylvania Avenue, Washington, DC

Remote?

No

Ref #

12722

Posted Date

Monday, July 18, 2022

Working time

Full time

Reporting to the Director of Strategy and Analytics, this position's primary responsibilities will include leading the asset management strategy development and performance analysis for the customer solutions group. This individual will be leading a team focused on account management strategies supporting early to late stage collections, including contact strategies and channels, and improving the portfolio performance through champion/challenger campaigns. The ideal candidate is passionate about delivering results, must be an innovative and strategic thinker, willing to challenge status quo, can learn quickly, is self-motivated and detail oriented. The position will lead a team and work with key leaders within the Asset Management organization, as well as partner groups such as finance, compliance, legal, risk and technology

• Own the roadmap for Ally Auto Customer Solutions Strategy and Analytics, and prioritize initiatives
• Lead a team focused on improving portfolio performance by changing collections treatment strategies, champion the change across the organization.
• Lead analytics around delinquent portfolio performance, focused on finding opportunities to improve performance through risk segmentation and treatment changes.
• Manage the priorities using sound control processes (daily/weekly/monthly) to effectively identify, assess and manage risk.
• Collaboratively work with matrix & vendor partners to ensure alignment with Ally’s strategic imperatives.
• Influence the roadmap and priorities of other partner groups by proactive engagement on topics related to customer solutions strategy.

• Bachelor’s degree in Business, Finance, M Operations Research, Mechanical Engineering Technology, Statistics, Economics or a similar discipline with quantitative focus.
• Significant experience (5+ years) and knowledge of consumer financing industry (e.g. auto, card, mortgage etc.)
• 4+ years of experience in a similar role focused on data/statistical analysis, ideally experienced in treatment strategies with a champion/challenger (test/control) framework.
• Demonstrate a solid understanding of data mining and classification techniques, minimum 4 years of experience using SAS/SQL or similar tools for data analysis and portfolio segmentation.
• Excellent written and verbal communication skills, including the ability to effectively present proposals and vision to executive leadership.
• Experience working with (and ability to influence) matrix partners that impact change capability, such as IT, Compliance, Legal, Vendor Management and Operations.
• Candidate should possess outstanding analytical and problem-solving skills; should be a critical thinker with strong attention to details.
• Advanced knowledge of statistics and quantitative models preferred.
• Experience with segmentation software such as Model builder, SAS Miner, Knowledge Seeker or R preferred.
• Experience in automotive servicing industry preferred.

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation – or total rewards – extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

• 
  Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
• Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
• Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

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