Ghirardelli's employees are the face of our company. We believe our vision is changing the way the consumer experiences chocolate. Our success depends on each other. Our success depends on you. You are the future of our company. And together, we will provide a world-class guest experience. So why wait? Join us today!

You will be accountable for various aspects of managing our store and upholding the high standards of the company and its reputation. You will ensure that the store operates in a way that helps deliver excellent customer service, maximizes financial return, and fosters an environment that makes Ghirardelli a great place to work for our employees.

Store Management

• Works closely with store personnel, general manager, store and division management teams, and Ghirardelli corporate liaisons, such as human resources, finance, and payroll
• Ensures excellence in operations by maximizing sales driving opportunities and efficiencies for the guest experience.
• Ensures the well-being of store and its employees through effective management of safety and risk, including prevention, escalation, and response.
• Effectively and timely communicates with all levels of the organization by following company standards of team building, recognition, and professionalism.

Restaurant and Retail Operations

• Effectively prioritizes daily store activities in conjunction with general manager.
• Upholds the values of exemplary customer service by modeling behavior and leadership.
• Monitors sales and labor cost issues with a goal to maximize profitability without sacrificing customer service.
• Maintains high standards of cleanliness, food/product safety, and branding requirements.
• Responds in a timely manner to all escalated customer service issues.
• Properly uses POS system and its functionality, including payroll, inventory management, cost of goods sold, and customer service.
• Assists general manager in establishing store plans that are attainable and growth oriented.
• Helps maintain inventory levels at optimum efficiency through order placement with vendors and appropriate corporate personnel.

People Management

• Develops store personnel, including store supervisors, using coaching, mentoring, and empowerment practices.
• Assists with payroll, scheduling, interviewing, selection, in-service training, and separation management under the auspices of the general manager and in conjunction with the human resources and payroll departments.