TruHome Solutions is a credit union-owned, full-service mortgage company providing a full range of services to credit unions and their members nationwide. TruHome is a company built by mortgage professionals who are approachable, knowledgeable, and service-minded. We seek to deliver Real. Simple. Service. to our credit union partners and members. Every time!

Headquartered in Lenexa, KS we’re always seeking service-minded, friendly people to work with us. As a premier employer in the Kansas City area, TruHome Solutions, offers excellent comprehensive benefits, a fun culture and good vibes! We focus on creating meaningful relationships with our credit union partners, their members, and our employees.

Are you ready to start a career with a stable and reputable company? Look no further! We're seeking a qualified candidate to join our dynamic team!

GENERAL FUNCTIONS:

Oversee all Servicing related training activities including New Hire, Agency and Issuer requirements, BAI administration, and the on-going professional development of existing team members. Provide leadership in the development, completion, and tracking of the annual Servicing Training plan for SOC2 purposes. Work closely with department managers to analyze team performance and learning opportunities to help continually identify and develop courses that will assist in enhancing team efficiency, performance, member/client experience, or team understanding of agency requirements.

PRINCIPAL ACCOUNTABILITIES:

• Partner with department managers to identify, develop, and deliver needed training sessions.
• Partner with subject-matter experts to continually update and improve course materials, internal or external.
• Develop expertise within the Learning Management Software
• Maintain and regularly publish updated department wide training calendar/plan.
• Analyze external and internal qc/audit findings to identify areas of training needed and assist in developing responsive curriculum to resolve and remediate.
• Develop and implement training and performance assessments based on learning objectives and new hire performance expectations
• Track adherence to team training objectives and required course curriculum.
• Ownership of the Servicing Policy and Procedures library to ensure consistency and the timely updating by department managers as process and agency requirements are updated.
• Accountable for working closely with member-facing team managers to ensure the consistent completion of monthly call monitoring activities and timely issuance of individual and department scorecards tracking those activities and needs.
• Demonstrate behaviors that are consistent with the organization’s values, philosophies, and leadership characteristics.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Professional presentation and communication experience
• Ability to both design and conduct training courses.
• Excellent communication and listening skills.
• Mortgage servicing leadership or previous training manager experience
• Familiarity with Agency and Issuer guidelines and requirements.
• Understanding of Microsoft Word, PowerPoint, and Outlook
• LOS and Black Knight MSP software experience

WORKING CONDITIONS:

This position is expected to work in general office environment and may have limited travel to other facilities for performance analysis and client training purposes.

EDUCATION/EXPERIENCE REQUIREMENTS:

• College degree preferred.
• 5+ years Mortgage Servicing or TruHome experience may substitute for a degree.