The Lighthouse of Houston is hiring a Manager for their Business Services Group with qualifications and experience needed below. This position reports to the Vice President and will include overseeing our service contracts, products, kitting and third-party packaging. This position will be responsible for each service successfully meeting all obligations and maintaining a good standing with customers to ensure longevity.

This Business Services Manager will have onsite supervision, training and development of Blind, Low Vision (BLV) and Sighted Staff. This position will require some traveling in and out of state to monitor the operations of each contract. This position is a full time, salaried-exempt position.

The individual in this position must lead by example and lead with humility, trust and respect. This individual also must be committed to a continuous learning environment and a champion for change with a teamwork mentality.

Job Qualifications and Experience needed:

• A Bachelor’s Degree in business or a related field.
• Minimum 3-years of experience working with employment or service-related contracts
• Active government common access card (CAC) and/or personal identity verification (PIV) card preferred.
• Must be able to pass a federal background check to gain access to confidential information on federal and state contracts.
• Experience supervising/managing a team of 5 or more staff.

Roles and Responsibilities

• Supervise day to day operations of each department by working directly with the supervisor or key personnel.
• Oversee employees working in service contracts and commercial operations.
• Assist with logistical management of the incoming and outcoming products.
• Maintain good customer relationships internally and externally for each contract.
• Provide on the job and e-training, coaching and hiring of BLV and sighted employees.
• Provide program output reporting support for all contracts.
• Submit billing reports for work performed as required.
• Maintain accurate filing of all contracts and related modifications.
• Remain current on changes within federal and state regulations which may affect the financial operations of the organization.
• Direct processes, procedures, and systems necessary to maintain proper records and to ensure compliance regulations are being met.
• Assist in preparing proposals for existing and new contracts.
• Assist in preparing the annual budget and periodic forecasts for related contracts.
• Provide efficiency and productivity reporting of employee and department activities.
• Performed all other duties as assigned.

Knowledge, Skills & Abilities:

• Experience with the Service Contract Act required.
• Strong understanding of federal regulations.
• Proficiency in Microsoft Office Suite products.
• Experience working with people with disabilities preferred.

Physical Requirements and Working Conditions:

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is mainly in a sedentary position and could require some light lifting of 0-10 pounds occasionally. This position requires some standing and walking and interaction with co-workers, vendors and customers.

The Lighthouse is an equal opportunity employer and value a diverse workforce and equal opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, national origin, disability, veteran status or any other basis protected by the federal, state or local laws.