Revolutionizing the funeral industry means blazing new trails, creating new ideas, developing strong relationships, preserving legacies, and compassionately caring for Families. With over 200 locations across the country, Foundation Partners Group is continuing to expand our reach, but we only do this with exceptional team members ready to embrace the future of the funeral industry.

Our Team Members are vital to the health of our funeral homes, and we value the insight, ideas, and passion they bring every day to compassionately care for our Families. FPG is transforming the funeral industry one life, one family, and one community at a time. Join us as we revolutionize the funeral industry across the nation.

We currently have an opening for a Market Sales Manager at Portland Memorial Mausoleum in Portland, OR. The Sales Manager plays an essential role in generating revenue and securing future market share for the cemetery providing leadership for the sales advisors who serve families with at‐need and pre‐need arrangements.

Overview & Responsibilities:

• Hires, trains sales team, and provides coaching to ensure that all Team Members meet and exceed customer service standards
• Manages Team Member performance constructively, including making progressive discipline and termination recommendations when necessary; manages absenteeism, leave, and pay issues, in conjunction with oversight from the cemetery location leader
• Acts as the sales advisor expert reference regarding the internment conference, aftercare process, prospecting, methods, prospecting schedule, product knowledge, sales presentation, closing skills, prices, terms, paperwork, sales guideline question, compliance issues, and the delivery of customer service
• Conducts weekly sales meetings and daily reviews regarding prospecting activity and sales results, holding “one-on-one” coaching sessions weekly with each sales advisor
• Fosters a sense of team and a work environment where employees work effectively together in a positive and engaging manner while resolving employee issues in a timely and satisfactory manner
• Accompanies sales advisor in the field to observe and coach the sales advisor and to demonstrate how to conduct an aftercare visit, how to ask for referrals, how to give an effective pre-need presentation, how to overcome objections, and close
• Schedules family service advisor’s office days and distribute leads
• Reviews sales presentations and other sales tools used by sales advisor to ensure compliance and helps coordinate and deliver group seminars
• Partners with operations and administration to ensure that sales, operation, and administrative teams work well together for the benefit of the customer and the company
• Builds at-need and pre-need volume to ensure that sales plan is met within budgeted selling expenses, and drive at-need and pre-need sales
• Demonstrates a strong understanding of the market and the competitive landscape; Develop niche markets based on geography, demographics, ethnicity, or religion
• Ensures all customer service standards are met or exceeded, including the opportunity to purchase the full suite of products we offer. Every family should receive a park tour
• Tracks performance and key metrics, such as lead generation, hold rate, close rate, modal rate, and pre-need/at-need ratios
• Participates in community events designed to develop prospects and heighten awareness of the locations
• Tracks all leads, enter them into a database on a timely basis, and monitor lead generation advertising to ensure that it is producing the desired results
• Ensures that all families who have had a death receive an aftercare visit, preferably in their home
• Ensures all sales related administrative functions are completed accurately as outlined in the company policies/procedures
• Reviews all contracts to ensure compliance with company policies, and completes, reviews, and submits all reports on a timely basis
• Approvals of all discounts offered within established parameters
• Develops sales incentives with the manager of sales programs, as appropriate
• Demonstrates extensive operations and industry knowledge in serving customers, ensuring that all aspects of services provided are done to company standards
• Ensures all company operational procedures and policies are followed, and identifies areas for continuous improvement, productivity, and cost reduction
• Ensures all visitors to the location are greeted warmly and professionally and are treated as valued customers, while handling customer/family situations with tact and diplomacy

Requirements & Qualification:

• Five or more years of successful sales management experience, sales team support, and multi-unit operations are preferred
• Experience as a hands-on manager with the energy to drive progress and operate from a solutions mind-set
• Extensive understanding of pre-need marketing in the funeral profession, including using insurance products for funding
• Licensed to sell insurance in at least one of the states in which FPG operates funeral homes is preferred
• Experience with communication technology
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
• Track record of success working with geographically dispersed groups of sales-team members and service location managers, combined with a proven ability to raise and achieve new standards of performance
• Ability to influence thinking and drive results in partnership with field leaders, and a track record of excellent follow-through for sales-team support
• Valid state-issued driver’s license with a clear driving record

Team Member Benefits Include:

• Entry-level and experienced professionals; students, and veterans – we offer complete career paths regardless of your career and life stage
• Unique ShareLife® technology lets you create one-of-a-kind life celebrations for the families you serve
• Competitive salaries and performance incentives
• Team member referral program
• Medical, dental, prescription, and vision insurance
• Vacation, sick, and holiday pay
• 401k with company match
• Company-paid life insurance, long-term disability, and short-term disability

4756 FT

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you have knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
• Do you have the ability to communicate effectively with internal as well as external customers, community leaders, clergy, and grieving client families

Education:

• High school or equivalent (Preferred)

Experience:

• leadership role: 5 years (Preferred)

License/Certification:

• Funeral Director License (Preferred)

Work Location: Hybrid remote in Portland, OR

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