Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm. As we continue to grow, we are looking for passionate, goal oriented, creative individuals with an entrepreneurial spirit and great communication skills. Harbor Group is dedicated to outstanding customer service and providing exquisite living experience for our residents.

Job Title: Operations Analyst – Marketing
Division: Corporate – Multifamily
Supervisor: Sr. Operations Analyst
FLSA Status: Exempt
JOB PURPOSE: As an Operations Analyst –Marketing,this position is responsible for reporting on marketing trends, financial analysis of marketing spends, and providing project management support for marketing and leasing initiatives. They will assist in developing and implementing various marketing analytics that enhance the capabilities of multiple departments. They will work closely with the Regional Leadership and Marketing Teams and interact with Revenue Management and Business Services.
ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform comprehensive analysis to identify trends that impact marketing performance and provides actionable insights that positively impact strategic plans.
• Ensure optimization of the marketing funnel by delivering timely and accurate reporting of marketing metrics and participating in monthly review meetings to discuss findings.
• Analyze property and portfolio financial results with a focus on marketing spend and identify opportunities to improve profitability.
• Create and refine models for advertising attribution, lead management, leasing performance, marketing channel performance, and other analytic requests.
• Assist Multifamily Leadership in evaluating and comparing marketing performance against annual business plans and budgets.
• Participate in the review and documentation of marketing and leasing processes and provide project management support for process changes and new initiatives including ROI analysis and evaluating effectiveness.
• In coordination with Multifamily Leadership, Marketing, and Business Services, scope projects to review, update, and implement (if applicable) operational SOP’s.
• Other ad-hoc projects as assigned.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 1-3 years of analyst experience in digital marketing. Multifamily industry preferred.
• Bachelor's degree in Business, Marketing, or related field, or equivalent combination of education and experience.
• Advanced Microsoft Office (Outlook, Word, Excel, and PowerPoint) skills required. Experience using MRI and Knock CRM a plus.
• Superior analytical and problem-solving skills including financial analysis and business case development.
• Professional demeanor, strong judgement, maturity, and interpersonal skills.
• A well-organized and self-directed individual, with exceptional time management skills, including the ability to work under tight deadlines, prioritize and efficiently manage multiple complex projects.
• Excellent oral and written communication skills.
• Ability to handle confidential matters with discretion.
• Ability to travel up to 10%.

Veteran Friendly
This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered.

Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.


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