McLean Tysons Orthopedic Surgery Center, LLC -- Registration Coordinator Job at McLean Tysons Orthopedic Surgery Center, LLC
McLean Tysons Orthopedic Surgery Center, LLC McLean, VA 22102
McLean Tysons Orthopedic Surgery Center
Registration Coordinator
McLean Tysons Orthopedic Surgery Center is currently seeking a full-time, experienced Registration Coordinator to join our team! This position reports directly to the Business Manager.
Position Summary
The Registration Coordinator serves as the first point of contact for patients and visitors and performs administrative duties, monitors office procedures, resolves problems, and assists with office operations. This position may also be responsible for insurance verifications/authorizations, patient scheduling and working with the clinic director to ensure smooth operations.
Primary Functions & Accountabilities
- Maintain the registration desk, answer phone lines, and schedule appointments
- Enter and update patient information, verify insurance coverage, obtain authorizations, and collect co-pays
- Provide administrative support to providers as needed (e.g. filing, distributing dictation, etc.)
- Provide general office assistance including purchasing of office supplies, maintenance of office equipment.
- Coordinate with billing office on collections and balancing payments.
- Serve as liaison between patients and the clinical staff and will work toward ensuring efficiency and excellent customer service.
- Adhere to established procedures for appointment scheduling, intake, and record-keeping for all patients
- Collect appropriate copays, payments on accounts and payments for cash and carry supplies and accurately posts to patient's account
- Communicate with providers, medical assistants, financial counselors, patient resource coordinators and other support staff as needed
- Demonstrate sound knowledge of insurance plan participation and ensures appropriate processing of insurance information
- Manage telephone, fax, and e-mail requests in a timely and organized manner to ensure effective communication and excellent customer service
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