Fathom Events

Media Operations Support Technician

If you love movies, this position in the entertainment industry provides an incredible opportunity to be immersed in the technical side of content distribution. Connect with fans across various genres including performing arts, anime, documentaries, premieres, faith, inspirational, concerts, sports, kids and family, and the classics.

Fathom Events provides an extensive benefits program including 401k and Employee Assistance Program, generous paid time off, and the ability to work in a hybrid setting with both in-office and remote workdays.

Summary:

The Media Operations Support Technician will be responsible for the daily maintenance and monitoring of the Digital Broadcast Network (DBN) through the use of Fathom monitoring tools. Individual will send out daily emails and place phone calls to address issues with the content delivery equipment located in movie theatres across the country. Fathom Events provides recorded and live broadcast events to cinemas. These events take place during non-traditional business hours including nights and weekends. This position also handles customer service during events for theatre staff and troubleshooting for projection/sound issues over the phone. Some event support can be done from home once candidate is fully trained.

Salary range $50,000-$55,000

Essential Duties and Responsibilities: Other duties may be assigned.

· Perform daily maintenance checks on event related equipment.

· Troubleshoot issues relating to movie theatre audio and video equipment including projectors, media servers, cinema processors and high-definition satellite receivers.

· Document tasks relating to the daily checks and troubleshooting of event equipment.

· Communicate, verbally and written, issues requiring escalations to senior level engineers.

· Categorize and log work hours spent and what tasks they were related to.

· Participate in the technical execution of events. Remotely troubleshoot issues that are reported and record issues that are encountered and the final resolutions.

· Non-business hour work (nights/weekends) expected approximately 20% of the time.

· Special projects as assigned.

Qualifications:

· High school diploma or GED and minimum of 2 – 3 years’ experience in a technical capacity with audio and visual equipment, Information Technology or Audio/Video industry.

· Knowledge of A/V equipment (projection systems, video formats, and movie theatre sound systems).

· Knowledge of A/V formats (video: 4K, 2K, HD, audio: stereo, Lt/Rt, 5.1 surround sound).

· Understanding of satellite communications, equipment used in broadcast and data transport mediums.

· Working experience with Microsoft Office suite.

· General understanding of remote management applications and practices.

· General understanding of cabling (network, electrical, and audio/visual including HDM, DVI, and Toslink).

· Preferred skills include extensive knowledge of movie theatre projection equipment or satellite broadcast installations.

· Working knowledge of Windows based operating systems.

· Technically inclined individual who can work with minimal supervision, ability to work effectively and multi-task in a dynamic and fast paced environment.

· Excellent written and verbal communication skills.

· Must possess a professional demeanor and observe the code of conduct of the company.

· To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
Employee vaccination required

Ability to commute/relocate:

• Centennial, CO 80111: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Do you have any experience with A/V or theatre projection and sound?

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

Please Note :
epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.