Job Type: Full-time (Non-Exempt)

Sign On Bonus: $1,500.00

Job Location: Hamilton Bever

Come make a difference with us! We are the destination for servant leaders to provide comprehensive and exceptional care. We meet people where they are and partner with them on their journey towards wellness.

Primary Health Solutions is a non-profit, safety-net healthcare provider serving Southwest Ohio with centers and school-based centers in Hamilton, Fairfield, Middletown, Oxford, Dayton, and Trenton. We have been serving the community since 1997.

At Primary Health Solutions, we want to help build communities where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each stage of life from infants to seniors and provide Primary Care, Women's Health, Behavioral Health, Dental and Vision services.

We’re committed to growing the capabilities of our people. Join our community where you can work with diverse individuals, explore new ways of thinking, and expand your capabilities. Are you ready to do impactful work that truly means something? Join us as we continue to RISE (R-respect, I - innovate, S - stewardship, E - excellence).

We are seeking a dynamic candidate to join the Primary Health Solutions team as a Medical Assistant at our Hamilton Never location.

A day in the life of a MA:

Patient Care:

• Assists patients by answering routine questions, resolving minor difficulties and giving directions to patients as authorized by the Provider.
• Documents all patient communication in patient charts to include any Provider directed instructions.
• Supports the patient through education and information on community resources, such as classes, support groups and pharmacy assistance programs.
• Provides education and support to patients and families as directed by the Provider.
• Assists patients in basic self-management goal setting. Applies basic active listening and behavior modification principles in goal discussions with patients.
• Makes appointments as needed and directed by the Provider.

Clinical:

• As directed by the Provider, assists with routine office examinations and procedures that may include administering injections, medications, vaccinations and blood draws.
• Documents all procedures in the patient’s chart.
• Documents all patient interaction, tracks and attaches laboratory and diagnostic test results to patient charts; communicates results and orders to patients as directed by the Provider.
• Serves as a liaison to pharmacies (Ex. Regarding new and refill prescriptions and follows up with patients as needed).
• Participates in both patient and practice level meetings.
• Assists with patient/population communications such as calls or letters to remind of needed preventive or chronic care steps.

Operations:

• Prepares, cleans and sterilizes equipment and exam rooms as established by standard safety and clinical protocols.
• Properly handles the disposal of infectious/hazardous waste, according to OSHA guidelines.
• Inventories and requests supplies.
• Actively participates in quality improvement activities such as meetings, PDSA, pilots, data collection, evaluation of practice or location performance metrics, etc.
• Support a shared goal model in order to achieve high-quality care that is patient and family centered.
• Participates in scheduled pre-visit planning/huddle process.
• Facilitates coordination of care following hospital, ER utilization or follow up from specialty providers.
• May participate in team meetings and quality improvement activities as necessary.

Core Competencies:

• Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.
• Communication: Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading listening and interpersonal skills.
• Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
• Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
• Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.

Success Requirements:

• Active Medical Assistant Certification preferred.
• High School diploma or equivalent.
• Experience as a Medical Assistant or in a similar role.
• Working knowledge of NextGen or other EHR/EMR systems.
• Ability to handle confidential information.
• Problem solver that can adapt to changes.
• Attention to detail.

Company Benefits and Perks: We embrace an inclusive culture and encourage everyone at Primary Health Solutions to bring their authentic selves to work every day. We offer a variety of family-friendly benefits available to all of our employees:

• Retirement Plan
• Employer Paid Life Insurance Plan
• Medical, Dental, Vision Coverage
• Generous Paid Time Off
• Corporate Discounts
• Wellness Program
• Success Coach