Medical Assistant - Pasadena & San Gabriel Valley (Float) Job at Planned Parenthood of Pasadena and San Gabriel Valley, Inc.
Planned Parenthood of Pasadena and San Gabriel Valley, Inc. United States
Planned Parenthood Pasadena & San Gabriel Valley (PPPSGV) has been proudly serving our community since 1933 and is one of the original Planned Parenthood affiliates in the nation.
We provide reproductive health care, health education and advocacy from our five health centers in
Alhambra, Baldwin Park, Glendora, Highland Park, and Pasadena, in addition to our telehealth clinic. We strive to ensure the sexual and reproductive health services we provide align with the needs of the communities we serve. Our service area extends from Glendora to Glendale and from the San Gabriel mountains to the San Bernardino freeway, home to 24 communities and a diverse population of 1.4 million people.
Today, PPPSGV sees over 60,000 patient visits per year and delivers over 15,000 opportunities for sex and relationship education in our schools and colleges.
We offer safe and legal abortions. We are committed to providing accurate, non-judgmental care and resources by helping our patients overcome financial, transportation, and other barriers to care. In addition, we work with abortion funds and practical support network to support our patients. Our abortion care has increased every year since 2018 with an average of 3,500 abortions per year. We saw close to 4,000 abortion patients in 2022 alone, approximately 59 were out-of-state patients.
The Float Medical Assistant is responsible for supporting the delivery of medication abortion care and other health services under the medical supervision of Clinician and/or Physician across the Pasadena & San Gabriel Valley. This position will assist clients by providing testing, screening, and education required for the provision of medical care. Assist providers to ensure high quality, efficient delivery of care. Ability to screen clients, prepare exam rooms and cover the front office. Ability to answer the phones at the Contact Center and make appointments. Must provide excellent customer services in a non-judgmental, empathetic manner to clients
As a Medical Assistant Float, you will:
- Adhere to affiliate goals and policies on professionalism, wait time in-clinic and on the system for addressing client complaints.
- Participate in health center efforts to achieve established goals for productivity and quality metrics.
- Participate in health center/affiliate efforts to achieve established revenue cycle goals.
- Perform and/or coordinate the following back-office functions:
- Obtain social history, interview and educate clients ensuring informed consent
- Perform options and abortion education; make appointments/referrals for follow-up medical services.
- Perform basic lab work (e.g. Hgb, pregnancy test, urine dipsticks, venipuncture, injections) package specimens for outside lab tests, record lab results.
- Obtain vital signs (blood pressure, height, weight, etc.).
- Clean and sterilize equipment and stock lab and exam rooms.
- Assist Clinicians as needed.
- Gather information regarding sensitive subjects such as rape, STIs, risks of sexual activity for early teens, and abortions.
- Input and update computer client data information. Responsible for the accuracy of client information entered into the Agency’s Practice Management system and Electronic medical Record system.
- Ensure ongoing communication with Patient Flow Coordinator, Center Manager, and other center staff.
- Perform and/or coordinate the following front-office functions when necessary:
- Greet clients, answer phones, refer calls, and make appointments.
- Assess client finances, which may include verifying insurance, health plan authorization, Medi-Cal cards with picture ID, collect fees and donations per Agency guidelines, complete appropriate forms and obtain signatures per Agency policy review and reconcile billing on a daily basis.
- Input and update computer client data information.
- Perform functions of a Contact Center Representative including answering phones and scheduling appointments for family planning including but not limited to contraceptives and abortion services.
- Provide Abortion referral and education.
- Provide sterilization education and education.
- Assist and support the clinical staff in the provision of:
- Family planning and medical services.
- Medication abortion services including vaginal ultrasound.
- Comply with all safety policies and procedures including infection control.
- Ensure compliance with all regulatory requirements (e.g. annual TB testing, biannual review of emergency policies, procedures and drills, annual OSHA training review, etc.) per Agency policy and regulatory mandates.
- Attend trainings, staff meetings and in-services to maintain and increase knowledge of protocols and procedures.
- Ensure client satisfaction and treat every client/customer with confidentiality and compassion.
- Prepare center for opening and secure for closing, as required.
- Understand the organization’s services and priorities and collaborate and cooperate with others to get the job done.
- Identify and report errors, near misses, and employee, patient and customer safety concerns in a timely manner.
- To support risk and quality management by proactively communicating identified risks to supervisor in order to minimize risk when possible.
- Comply with PPPSGVs Code of Conduct and maintain the highest level of professional and ethical standards and to act in compliance with both the letter and spirit of all applicable laws and regulations.
- Non-Essential Functions
- Assist in training of new staff and volunteers by demonstration and observation of techniques and procedures.
- Perform clerical and administrative duties, as directed by manager.
- Other duties and responsibilities as assigned.
We are looking for someone with the following qualifications:
- Has a High School diploma or equivalent.
- Graduated from an accredited medical assistant program and at least one year clinical back office medical assistant experience.
- Three years comparable clinical back office medical assistant experience.
- Experience in ambulatory or outpatient medical-surgical or specialty area preferred.
- Women’s health care experience preferred.
- Other:
- Ability to travel to all health centers and maintain a flexible schedule.
- Ability to establish rapport with all clients.
- Ability to take initiative and to utilize resources effectively.
- Ability to multi-task and must be detailed orientated.
- Willingness to maintain relevant knowledge about anatomy and physiology, methods of contraception, STDs, pregnancy, adoption, abortion, early prenatal care, community resources, Agency protocols and referral procedures and all Planned Parenthood programs.
- Must be able to work independently and as part of a team.
- Must be able to understand insurance and FPACT contract guidelines.
- Some positions require bilingual (Spanish/English) skills.
- Some schedules require Saturday and/or evening hours.
- Must have reliable transportation to travel to other health centers
- Ability to communicate effectively with clients and co-workers of all backgrounds.
- Ability to recognize own biases; treats all with equal respect and fairness.
- Ability to approach every interaction with respect, honesty and an earnest desire to help.
- Good at changing tasks and/or direction as needed with the ability to adapt to change and new ways of working quickly and easily.
- Must have excellent computer skills with knowledge of Microsoft Word, Excel, Outlook, and the Internet.
- Must have the willingness and ability to adapt to change including advances in technology.
- Must have excellent customer service and be committed to providing the highest level of customer satisfaction.
- Must be willing to be cross-trained in Front Office Specialist and Contact Center Representative duties. Supportive of the mission and goals of Planned Parenthood.
- Commitment to quality healthcare.
-or-
The hiring rate for this position is: $22 - $24 per hour + Medical, Dental, Vision, 401k Matching Program, Premium CALM account, holidays, paid time off and more!
PPPSGV is committed to fostering an inclusive and diverse workplace. We offer a series of workshops during employee onboarding and throughout the year. We also provide additional opportunities to get involved in our diversity, equity, and inclusion (DEI) work through various task forces, conferences, and staff retreats.
We are a prominent team of health experts who adhere to the highest standards as we collaborate and care for people without judgment. As we stand in solidarity with communities of color, we demand greater diversity, equity and inclusion (DEI) within our organization.
Join our team and be part of a powerful movement to shape the future of sexual and reproductive health!
Planned Parenthood Pasadena & San Gabriel Valley is an Equal Opportunity Employer.
Please visit our careers page for more information: Careers at PPPSGV | Planned Parenthood Pasadena & San Gabriel Valley
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