Medical Call Center Representative, Part Time, Remote Job at Katzen Eye Group
Overview:
Katzen Eye Group is Searching For A Patient Focused, Energetic, Remote, Part Time Call Center Representative For Our Lutherville Office. No late evenings, no major holidays or Sundays, a robust benefits package, a team oriented working environment where you are seen, heard and respected as well as clear career ladder opportunities.
Initial training for this position will take place in our offices in Lutherville and may last several weeks.
Our top candidates will bring at least one year of previous medical call center experience or medical office front desk experience that required previous patient scheduling responsibility.
Katzen Eye Group in Towson has an exciting career opportunity for candidates with either call center or a strong customer service background. We are a progressive, multi-location, fast paced ophthalmology practice. Interested candidates should be comfortable working independently and as a team member. If you are energetic and ready to take your career in customer service to the next level then this is the position for you. Katzen Eye Group was established in 1968 in Baltimore. Since that time it has grown to be one of the largest and most trusted eye practices in Maryland. Our staff consists of ophthalmologists, optometrists, opticians and skilled medical professionals offering services ranging from basic eye exams to the most sophisticated testing and complicated surgical treatment of eye diseases. We are committed to customer service, and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices, and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor.
All of us at Katzen Eye Group are committed to inclusion and belonging. We believe today more than ever that creating an environment where everyone can bring their authentic selves to work and make it easy for others to do the same will benefit us all. It isn’t speaking the words, but starts with a culture of caring, listening and service. We would thoroughly enjoy meeting with you and discussing our employment opportunities. For more information, please visit our webpage at www.katzeneye.com.
If you don’t have all the skills listed below, don’t be discouraged. No resume paints a complete picture of a person. There is a good chance that you are more wonderful than you think. So please apply.
Eyecare Services Partners will now only consider candidates who can verify prior to hire that they either have been fully vaccinated against the Covid 19 virus or have started the vaccine process by having their initial dose before starting in their new position and are committed to completing that process within 30 days of starting work.Responsibilities:
Qualifications:
In Turn We Will Offer:
#ESP2
Katzen Eye Group is Searching For A Patient Focused, Energetic, Remote, Part Time Call Center Representative For Our Lutherville Office. No late evenings, no major holidays or Sundays, a robust benefits package, a team oriented working environment where you are seen, heard and respected as well as clear career ladder opportunities.
Initial training for this position will take place in our offices in Lutherville and may last several weeks.
Our top candidates will bring at least one year of previous medical call center experience or medical office front desk experience that required previous patient scheduling responsibility.
Katzen Eye Group in Towson has an exciting career opportunity for candidates with either call center or a strong customer service background. We are a progressive, multi-location, fast paced ophthalmology practice. Interested candidates should be comfortable working independently and as a team member. If you are energetic and ready to take your career in customer service to the next level then this is the position for you. Katzen Eye Group was established in 1968 in Baltimore. Since that time it has grown to be one of the largest and most trusted eye practices in Maryland. Our staff consists of ophthalmologists, optometrists, opticians and skilled medical professionals offering services ranging from basic eye exams to the most sophisticated testing and complicated surgical treatment of eye diseases. We are committed to customer service, and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices, and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor.
All of us at Katzen Eye Group are committed to inclusion and belonging. We believe today more than ever that creating an environment where everyone can bring their authentic selves to work and make it easy for others to do the same will benefit us all. It isn’t speaking the words, but starts with a culture of caring, listening and service. We would thoroughly enjoy meeting with you and discussing our employment opportunities. For more information, please visit our webpage at www.katzeneye.com.
If you don’t have all the skills listed below, don’t be discouraged. No resume paints a complete picture of a person. There is a good chance that you are more wonderful than you think. So please apply.
Eyecare Services Partners will now only consider candidates who can verify prior to hire that they either have been fully vaccinated against the Covid 19 virus or have started the vaccine process by having their initial dose before starting in their new position and are committed to completing that process within 30 days of starting work.
- Schedule appointments for patients
- Answer telephone calls promptly and in a polite and professional manner
- Obtain and enter accurate demographic and all relevant appointment information into Centricity EMR (date of birth, name, telephone number, name of insurance, name of referring doctor, reason for visit, etc.)
- Schedule appointments correctly and follow appropriate guidelines and workflows. Review the appointment date, time, location, name of the doctor, the medical records request from the patient’s previous eye doctor, and the No Show fee with the patient
- Inform the patient to bring in his or her insurance card and government-issued photo I.D. to the appointment and to arrive 15 minutes prior to the appointment.
- Answer questions and offer other relevant and pertinent information, as requested, to provide patient-focused and patient-oriented service and an extremely positive impression of our wonderful practice
- Act as a liaison for the patients and the practice
- Direct calls to other extensions as needed, e.g., surgical coordinators, supervisors, the Lasik department, etc.
- Use sound judgment when handling calls, particularly with upset patients
Understand when there is a need to escalate the call to a supervisor - Collect and process MVA from fees
- Collect balance payments over the phone
- Meet the average handle time of 3 minutes.
Qualifications:
- Previous verifiable call center, medical front office experience or significant retail customer service experience required
In Turn We Will Offer:
- Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401K and short and long term disability
- Company paid life insurance
- Paid holidays and generous paid time off
- Paid parking where applicable
- Team oriented working environment where you are heard and respected
- Clear career ladder opportunities
#ESP2
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