MEDICAL CALL CENTER SCHEDULER

3033 N. Central Ave, Suite 145, Phoenix, AZ 85012

adelantehealthcare.com

Who Are We?

At Adelante Healthcare, we believe that healthy people create healthy communities. Our mission is to improve the health of our communities by providing the highest level of primary and preventive care, making it affordable for everyone. For over 40 years, we have been dedicated to serving our communities by providing healthcare to those most vulnerable by offering health care services at nine locations throughout Maricopa County. By joining the Adelante Healthcare team, you become part of a patient centered caring organization that is playing a vital role in helping our communities.

OUR AMAZING BENEFITS

We offer a culture that values caring, professional development, growth, and sustainability. We provide a comprehensive and competitive benefits program including:

• Medical, Dental, and Vision available DAY ONE!
• 3 weeks Paid Time Off annually
• 10 paid Holidays annually
• 403b Retirement Account Savings Plan
• Tuition Reimbursement for eligible programs
• Employer-paid Short Term and Long Term Disability
• And MORE

WHAT YOU'LL NEED TO HAVE

High School Diploma or GED from an accredited institution
One or more years of experience in the customer service field, as well as the following:

• Effective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication
• Ability to communicate effectively with patients, co-workers, and the general public both in person and over the phone
• Previous call center experience strongly preferred
• Ability to perform a variety of assignments requiring some exercise of independent judgment
• Basic office skills: typing, faxing, scanning and telephone
• Basic computer efficiency
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Commitment to Adelante Healthcare’s mission, vision, and values
• Ability to work a varied schedule

WHAT YOU'LL BE DOING DAY TO DAY

• Ensure patient needs and requests are handled efficiently by performing telephonic patient scheduling
• Schedule patient initial and follow up appointments ensuring efficient use of provider time and the appropriate care for patients
• Perform patient pre-registration including accessing and updating patient information as indicated
• Perform data entry and appointment confirmation
• Maintain schedule accuracy for maximum patient flow
• Follow established procedures for answering and screening incoming appointment-related telephone calls, scheduling interpreters, and directing calls to appropriate staff
• Maintain effective communication with office staff and providers in all of the health centers as needed
• Maintains good attendance, is punctual and works full scheduled shift
• Demonstrates respectful, professional and appropriate behavior that supports a team oriented work environment
• Technology skills to include proficiency in Windows, Office and multi-line telephone system

*** As a community health center, we have a unique responsibility to keep our facilities as safe as possible and to protect our patients and team members. With this in mind, you will be required to comply with all vaccine mandates, including the COVID-19 and Flu Vaccine programs which will include acquiring the vaccines or an exemption. This policy is consistent with our mission to provide a safe and healthy environment for our patients, providers, and employees.

As an Affirmative Action and Equal Opportunity Employer, Adelante Healthcare is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities, and people with disabilities are strongly encouraged to apply.***

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid orientation
• Paid sick time
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Required)

Work Location: One location

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