JOB SUMMARY

Responsible for daily operations of front office functions including but not limited to: training and orienting new staff, meeting and greeting patients, registration, scheduling of appointments, insurance verification, entering patient charges, collection of payments, screens and directs telephone calls. Serves as a resource person for Electronic Health Record and Practice Management systems. Assists in the delivery of timely, accurate, and quality healthcare.

Status: Full Time

Shift: 8:00-4:30

Weekends: No

JOB REQUIREMENTS

Minimum Education

• High School Diploma or equivalent is required.
• Associate or Bachelors degree in business or related field is preferred.

Minimum Work Experience

• Previous healthcare or Physician Practice experience preferred.

Required Skills

• Excellent customer skills.
• Computer skills as well as the ability to type with accurate spelling, grammar and punctuation are required.
• Familiarization and use of Medical Terminology will be a part of everyday tasks.
• Having the ability to speak clearly and concisely with patients and providers is crucial.
• Must be able to perform duties and maintain personal conduct, attitude and appearance that conform to policies and procedures of the facility.
• Skills in establishing and maintaining effective and professional relationships with patients, medical staff, clerical staff and the public will be essential.

FUNCTIONAL DEMANDS

Physical Requirements

Sitting - =>32%

Walking - 16-31%

Standing - 1-15%

Bending/Squatting - 1-15%

Climbing/Kneeling - 1-15%

Twisting - 1-15%

OSHA Category

Minimal potential for direct exposures.

Visual and Hearing Requirements

Must be able to see with corrective eyewear.

Must be able to hear clearly with assistance.

Other Physical/Environmental Demands

Lifting - 0-50lbs, 50lbs or more with assistance

Carrying - 0-50lbs, 50lbs or more with assistance

Pulling - up to 100lbs

Pushing - up to 100lbs

LEADERSHIP CAPABILITIES

Mission, Service, and Values

Supports the hospital Mission, Service and Values.

ESSENTIAL FUNCTIONS

Essential Functions

• Accurately obtains and enters patient information into database, including the performance of insurance verification and verification of patient demographics
• Professionally administers all incoming calls.
• Greets guests and patients in a professional, friendly, hospitable manner.
• Ability to work independently on assigned tasks as well as accept direction on given assignments. Able to work with minimum supervision.
• Demonstrates knowledge of Electronic Medical Record and Practice Management Systems. Trains and serves as a resource person to Patient Access team members
• Excellent verbal and written communication skills. Demonstrates exceptional interpersonal communication skills.
• Floats to other areas as requested and responds to assignment with a positive attitude.
• Demonstrates Leadership Ability
• Enters charges, payments and balances day end. Collects co-pays and payment on accounts from patients
• Demonstrates strong organizational skills.

ORGANIZATIONAL EXPECTATIONS

T.J Pledge

I Will Show Compassion

• see all patients, family members, coworkers, physicians, and anyone else at T.J. as my customer.
• recognize that each and every interaction I have at T.J. Regional Health matters
• show kindness and compassion towards my customers at all times
• be sensitive to the personal and private needs of every customer

I Will Cooperate With Others

• maintain zero tolerance for abusive behavior
• listen and be willing to accept fault when I make a mistake
• never underestimate the power of an apology
• refrain from blame and judgment
• bring a sense of calm to stressful situations

I Will Collaborate With Others

• value myself and every coworker as an equal part of one GREAT team working together
• treat others in a way that I would like to be treated
• participate only in conversations that are courteous, respectful, and reflect positively on my teammates and T.J. Regional Health
• foster a calm and pleasant atmosphere, and refrain from gossip, rumors, and insults
• speak honestly, seek truth, and act with integrity towards my teammates
• value the uniqueness and expertise that each team member contributes to the whole
• meet the need of the moment, regardless of whether or not it is considered part of my job

I Will Communicate

-smile - at everyone

• always introduce myself, my role, and my purpose use body language, eye contact, and tone of voice that shows respect in every interaction
• follow the 10/5 rule: always acknowledging people at 10 feet away with a smile and always greeting people at 5 feet away
• escort any customer in need (visitors, patients) to their destination

I Will Adapt To Change

• be a part of the solution when I am presented with a challenge
• embrace change and set the example for those around me
• accept openly when there are changes that T.J. Regional and/or I have no control over
• manage the expectations of others by explaining duration and next steps as often as needed

I Will Be A Champion

• serve with passion
• view myself as an owner of T.J. Regional Health and act accordingly
• take responsibility for the physical appearance of T.J. Regional Health, including my work area
• go out of my way to daily thank and compliment my customers and coworkers
• dare to make a difference and be exceptional
• constantly try to improve myself and T.J. Regional Health
• speak positively about T.J. Regional, while at work and in public places outside of work