Medical Practice General Manager Job at SaVida Health
Medical Practice General Manager
New York Ketamine Infusions in the largest ketamine infusion treatment center in the United States focused on treating mood disorders. We are seeking a self-motivated and results-driven General Manager to manage our organization's business activities and to develop and implement effective business strategies and programs with full P&L responsibility.
Role and Responsibilities:
Operations
- Collaborate with Dr. Glen Z. Brooks founder and Medical Director to ensure that clinical quality and service quality are continuously maintained at a high level.
- Manage the maintenance of each location including creating a clean, welcoming and visually pleasing environment for patients.
- Participate in the process of selecting IT tools that best support strategic and operational objectives and ensure that team members are fully trained on using IT tools effectively.
- Develop relationships with vendors that support NYKI operationally and strategically while maintaining cost discipline that is aligned with a high-end retail medical practice.
- Develop and maintain organizational processes for recruiting and managing team members. Provide professional development for team members that lead to career advancement opportunities as NYKI grows.
- Manage labor expense in conjunction with volume to maintain the appropriate balance of labor productivity and growth capacity.
- Ensure reliable outcomes measurement and management processes.
- Manage patient discounting.
- Resolve patient issues that require escalation.
- Work in partnership with Clinical Director to develop, plan and execute cross functional process and protocol between clinical and administrative teams
Marketing and Patient Acquisition
- Develop B to B and B to C marketing plans in conjunction with NYKI and ABS team members to optimize reach and messaging. Develop and execute marketing budgets and programs.
- Ensure NYKI has sufficient outreach capacity and proficiency. Participate in outreach to support volume growth objectives.
- Maintain market and competitive awareness.
Business Development
- Support expansion of the NYKI footprint in the metro New York City area. We are likely to open a new facility approximately every 6 months.
- Implement any service line expansions by clearly identifying what can be achieved within NYKI and what requires corporate (ABS) support
- Develop community contacts and relationships that enable us to maintain current market knowledge in a very dynamic space.
Requirements
- Bachelor's Degree in business administration, healthcare administration, or similar discipline. MBA preferred.
- 5+ Years Physician Practice GM-Operations/P&L Management Experience
- Experience managing a multi-site medical practice required
- Experience in a retail practice environment preferred
- Experience with 7-day operation preferred
- Must reside in the metro New York City area and will be working in centers 3-4 days per week. Centers are located in Manhattan, Melville and White Plains.
- Entrepreneurial Spirit (active/decisive, problem-solver, growth/innovation ventures)
- Knowledge of practice management/EMR applications.
- Proficient using Microsoft Office.
- Strong communication skills.
EOE STATEMENT
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
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