Medical Receptionist/Front Office Specialist

We are seeking competent, conscientious, service-oriented individuals with strong character to work in the front office for one of our gastroenterology medical practice located in Tampa. This individual will provide exceptional customer service as a front desk receptionist and while performing related front office functions and must be qualified and comfortable providing medical assistant support. He/She will work under the direction of the division's physician(s) and Practice Manager or his/her designee.

Minimum Requirements:

High school graduate with 2 years of medical office experience performing both front and back office duties to include front desk receptionist, medical receptionist and/or administrative assistant duties & medical assisting duties utilizing EMR/Practice Management systems. Must have the ability to multitask, take initiative, and work in a fast-paced medical environment.

Preference may be given to candidates who have at least 1 year of specialty practice experience; candidates who have work experience from employers that emphasize excellent customer service (e.g. Publix, Disney).

Criminal background and drug screening required as well as excellent professional references.

Spanish fluency is required.

Role:

Front Office

Check-in (front desk)

- Greet and arrive all patients in a courteous manner.

- Ensure patients complete the required documentation and their information (insurance, demographic, etc) is current.

- Enter appropriate data into the medical records system

- Collect any patient copayments and balances.

- Some practices may include rooming the patient in the clinic area.

Check-out

- Inquire if patient has any more questions from their visit. Alert supervisor if service recovery needed.

- Collect any co-insurance or balances not collected during check-in.

- Schedule follow-up appointments.

Scheduling

- Schedule office appointments and, if applicable, surgical procedures.

- Request PCP or referring doctor, authorization, office notes, and diagnosis codes related to the procedure(s).

- Respond to requests for medical records or other forms to be completed by providers.

- Recommend actions and strategies to improve patient access.

Additional Billing/Telephone

- Patient registration functions if scheduling new patient.

- Charge capture of physician services as necessary.

- Participate in patient financial assistance.

- Maintain current with HIPAA and other compliance training.

- Reconcile daily charges and payments received; and prepare daily bank deposit.

- Assist in collection efforts via phone.

- Triage incoming phone calls in an effective manner.

Medical Assistant

Room Patient

- Obtain and input basic history and reason for visit.

- Obtain and input vitals.

Maintains Clinical Area

- Maintains inventory and equipment.

- Maintains a hygienic and organized area.

Supports Medical Practitioner

- Assists in clinical service (including phlebotomy if appropriate) as directed by physician and within CMA/State of Florida scope.

- Enters clinical data accurately and efficiently in the medical record.

- Readily provides medical chart info (including from outside practices and labs).

Patient Liaison

- Assists with patient education.

- Assist in ePrescribing and/or other national incentive program requirements.

- Communicates physician instructions and helps facilitate follow up visits.

- Responds to patient inquiries/triages calls in a timely and professional manner.

Other Duties as Assigned

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Gastro Florida is the largest gastroenterology group in Tampa Bay with over 25 practices located in Hillsborough, Pinellas, Polk and Pasco counties and growing. The corporate headquarters (CBO) is located in beautiful Feather Sound (Clearwater). We are dedicated and working hard to become the best place to work and providing every team member the opportunity to be part of something bigger than just a job.

The group offers GI diagnostic strategies, colon cancer prevention, nonsurgical cancer intervention, nutrition consultations, remote monitoring, ancillary services and the latest groundbreaking therapies, including clinical research, to provide an integrated patient experience powered by our dedicated team members.

Our mission is to provide general and advanced/interventional gastroenterology services in an Affable, Affordable & Accessible manner for Accurate Answers.

Job Types: Full-time, Part-time

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• medical office: 2 years (Required)
• Medical Receptionists & Patient Registrars: 1 year (Required)
• specialty office: 1 year (Required)
• Medical Assistant: 1 year (Required)

Language:

• Spanish (Required)

Work Location: One location

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