Member Service Representative - Contact Center - Remote Option if located in WA/OR Job at Columbia Credit Union in Washington
Description
Columbia CU is a full service financial institution with $2.3 billion in assets, over 100k members and we pride ourselves in our commitment to “Making Life Better” in the communities we serve. Since 1952, our commitment toward “Making Life Better” has earned us accolades and we are honored to be the recipient of several local community recognitions:
- Best of Clark County Award / The Columbian - 2008-2021
- Best in Business Award / Vancouver Business Journal - 2013-2021
- Corporate Philanthropy Award / Portland Business Journal - 2017-2021
The Member Service Representative works within an inbound call center to assist Columbia's members with all of their needs over the phone and through our electronic alternatives consistent with our policies and procedures. The role will combine excellent member service skills and the ability to effectively cross-sell products and services to benefit our members. The right person for this job is an enthusiastic team player with strong organizational skills. As we continue to grow the department and focus on convenient and easy access for our members, flexibility in scheduling is required and may include Saturdays. Remote potential after initial training period.
Requirements
- 1-3 years, Customer Service. Contact/Call Center and Banking experience is preferred.
- Remote option considered if located in Washington/Oregon.
- Must be able to complete the first month of training onsite at Columbia Credit Union's Operations Center.
- Must be available to consistently work hours of operation in the Call Center (8:00 am - 6:00 pm M-F, possible Saturdays)
- Team player who thrives in collaborative environment.
- Strong organizational skills and follow through.
- Excellent communication skills both verbal and written.
- Strong PC skills, call center software experience a plus.
- Sales skills, banking preferred.
Columbia Credit Union follows all required COVID 19 health protocols
Equal Opportunity Employer/AA
Qualifications
Skills
Required
Behaviors
Required
Experience
Required
Please Note :
www.epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.