Motor Vehicle Customer Service Representative 1 (PCN 125238M) Job at State of Alaska
Please check our residency definition to determine if you qualify.
What you will be doing:
Working as part of the fast-paced DMV Public Service team examining documentation presented in order to issue multiple types of identification documents as well as titles and registrations. This position requires thorough attention to detail and problem solving, reviewing and explaining driving privileges and regulations. The Motor Vehicle Customer Service Representative 1 (MVCSR1) will interact directly with the public often times explaining policies, statutes and regulations.
The MVCSR1 will rotate occasionally between Anchorage and Eagle River based on business needs.
Multi-Tasking - Ability to multi-task by reviewing documents, data entering information while communicating verbally with customers in a loud open concept office setting.
Work Independently - Demonstrate independence by finding efficiencies, making decisions and minor problem solving.
Our organization, mission, and culture:
The Division of Motor Vehicles is committed to providing faster, friendlier, exceptional customer service, and being more accessible than ever before. The core values that shape our culture are:
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Ability - We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling assets, and promoting overall safe operation of drivers and vehicles in communities throughout the last frontier.
- Customer Focused - We navigate the path to “yes” by engaging with an empathetic mindset, adaptive interpersonal skills, and a variety of intuitive processes to fully support the needs of our diverse communities.
- Passionate People - We have a positive attitude, the ability to learn and grow, are self-motivated, service oriented, inquisitive, observant, and demonstrate accountability and teamwork.
- Expertise - SME is Me! We are a solutions-oriented organization of subject matter experts that provide accurate and efficient service to our communities.
- Champions of Change - We embrace revolutionary innovations to boldly advance DMV solutions into the future.
There are opportunities for career advancement within DMV such as an MVCSR2 where part of the job duties includes being a road examiner, then there is an MVCSR3 who works as a lead alongside the management team.
This position has great benefits, including a retirement plan, an extensive health insurance package, and ample paid time off!
We offer amazing benefits such as a casual office atmosphere, ample vacation time, excellent health benefits, and an exceptional employee assistance program that offers a variety of programs and tools to help promote an employee’s wellness and health.
In addition to these amazing benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations.
The working conditions you can expect:
The position is located at the DMV’s main office located inside the University Center on the Old Seward Hwy. in Anchorage and our Eagle River location, 11723 Old Glenn Hwy #113, Eagle River. The MVCSR1 will be assigned to a work station in the public service lobby. The hours are 8:30 - 5:00 Monday through Friday, 1 hour lunch with overtime opportunities.
Who we are looking for:
To be successful in the position, the ideal candidate will possess the following core competencies:
Excellent Customer Service – Demonstrates professional and friendly customer service while handling a wide range of situations and demographics.
- Cash Handling and Keyboarding Skills – Ability to enter information accurately and efficiently into multiple databases and correspond clearly through email both internally and with the public. Accept correct payment in the form of cash, check, credit card and return change when needed accurately.
- Multi-Tasking – Ability to multi-task by reviewing documents, data entering information while communicating verbally with customers in a loud open concept office setting.
To truly excel in this position, the ideal candidate will have or develop the following competencies:
Work Independently – Demonstrate independence by finding efficiencies, making decisions and minor problem solving.
Special Note
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This position requires the use of Alaska License and Vehicle Information Network (ALVIN) which includes passing a background investigation. Fingerprinting will be conducted.
- These positions may require a valid State of Alaska driver's license.
To view the general description and example of duties for the position please go to the following link: https://www.governmentjobs.com/careers/Alaska/classspecs
Six months of employment experience that included cash handling and working directly with clients or customers. Examples of qualifying experience include such work as sales cashier, bank teller, food service wait staff or cashier, and so on.
OR
Six months of office clerical employment experience providing information to clients, customers, or the general public on services, procedures, and requirements, which included entering or retrieving data using computer systems.
Substitution:
Postsecondary education from an accredited college may substitute for the required experience. (Three semester hours or four quarter hours equal one month.)
Special Note:
A background check of criminal justice information will be conducted upon initial employment.
A candidate's ability to perform alphanumeric data entry is one of the areas evaluated during the hiring process. Candidates selected for an interview will be required to provide the results of an alphanumeric data entry skill test conducted within the previous six months. The test may be taken at any of the Alaska Department of Labor and Workforce Development's Job Service Centers.
- Copy of academic transcripts (unofficial are okay, please ensure that the institution name/URL is listed on the transcript) if using to verify that you meet the minimum qualifications.
- Three (3) professional references with daytime phone numbers.
Please read the below information carefully. This applies to your application submission.
BACKGROUND CHECK
This position requires the use of Alaska License and Vehicle Information Network (ALVIN) which includes passing a background investigation. Fingerprinting will be conducted.
SUPPLEMENTAL QUESTIONS
For your application to be evaluated you must answer the Supplemental Questions. Be specific in your answers and tell us how you acquired the relevant experience. Please use complete sentences and proof-read your submissions when answering the supplemental questions. Your responses will be considered a writing sample and will be used to determine which applicants will advance to the interview phase of the recruitment process.
EDUCATION
If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or within 48 hours of the close of this recruitment to the contact person listed below.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.
WORK EXPERIENCE
If using work experience not already documented in your application, also provide the employer’s name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported, and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.
MULTIPLE VACANCIES
APPLICATION NOTICE
You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: http://doa.alaska.gov/dop/workplace/help/
EEO STATEMENT
NOTICE
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword
Kelli Vey, Motor Vehicle Office Manager 1
The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.
For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)
Insurance Benefits
- Health insurance, which includes employer contributions toward medical/vision/dental
- The following employee groups are under AlaskaCare Benefits administered by the State: See http://doa.alaska.gov/drb/programs/index.html for additional information.
- AVTEC
- Confidential
- Correctional Officers
- Marine Engineers
- Mt. Edgecumbe Teachers
- Supervisory
- Unlicensed Vessel Personnel/Inland Boatman's Union
- Exempt employees (not covered by collective bargaining)
- The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
- General Government
- Labor, Trades and Crafts
- Public Safety Employees Association
- Masters, Mates & Pilots
- The following employee groups are under AlaskaCare Benefits administered by the State: See http://doa.alaska.gov/drb/programs/index.html for additional information.
- Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)
- Group-based insurance premiums for
- Term life (employee, spouse or qualified same sex partner, and dependents)
- Long-term and short-term disability
- Accidental Death and Dismemberment
- Long-term care (self and eligible family members)
- Supplemental Survivor Benefits
- Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
Retirement Benefits
- Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
- Matching employer contribution into a defined contribution program (new employees)
- Employer contribution into a defined benefit or defined contribution program (current employees)
- Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
- Option to enroll in the Alaska Deferred Compensation Program
- Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options
- Personal leave with an accrual rate increase based on time served
- Eleven paid holidays a year
- Gym discounts at participating fitness providers in multiple locations throughout the state.
See http://doa.alaska.gov/drb/ghlb/employee/health/gymListing.html for additional information
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