Since its inception in 1941, Outward Bound has remained committed to our mission: changing lives through challenge and discovery. The outdoors is our classroom, and our curriculum emphasizes individual growth through authentic adventure, with facilitated activities focused on reflection and learning. Outward Bound USA has more than 1,000,000 alumni and serves more than 50,000 young people and adults each year.

Outward Bound Services Group (OBSG) is one of two national Outward Bound entities in the United States (the other being OBUSA). OBSG is a member-owned extension of Outward Bound, acting as a digital marketing, creative, and customer experience agency for eight Outward Bound schools (our members), with the primary purpose of enrolling students on backcountry expeditions.

We are responsible for providing a range of marketing and enrollment services including:

• Developing national marketing strategies for Open Enrollment programs

• Designing and executing marketing campaigns to generate leads

• Providing analytic expertise to plan, measure, & adjust campaign impacts

• Managing the national call center to answer inquiries and initiate enrollments

• Coordinating with national scholarship partners to enroll their participants

Company Culture: We love what we do! It is the people who work here that make Outward Bound the powerful change agent that it is – and has been, for over 60 years. We are passionate about personal and professional growth, committed to serving students and our member Schools. We teach to and work by our cornerstone values of compassion, integrity, excellence, inclusion and diversity.

We are committed to recruiting and retaining a diverse workforce and supporting a vision of equity for the future. We are a historically white-led organization engaged in the process of recognizing the way social inequality profoundly impacts our staff and students. Outward Bound is committed to equity, inclusion, and diversity as a necessary element of achieving our mission. This work can be challenging. We are committed to having the tough conversations and taking the necessary actions to create an inclusive environment for our staff and our students.

This organization does not discriminate on the basis of race, color, national origin, religion, sex, gender, gender expression, gender identity, sexual orientation, physical or mental disability, military status, marital status, age, citizenship, or any other basis prohibited by law.

Essential Duties & Responsibilities

• Answer incoming phone calls and respond to online chats; assist customers with course selection and enroll participants for course.
• Respond to online applications, emails and voicemails in a timely and professional manner.
• Responsible for all follow up calls and emails to prospective students.
• Be knowledgeable, accurate, accommodating and offer excellent customer service at all times.
• Timely and accurate data entry in accordance with Outward Bound enrollment procedures.
• Ability to proactively direct customers to courses in need to meet departmental goals and objectives.
• Plan/attend outreach and tabling events, seminars, career fairs, student and other events as pitching and engagement opportunities and to support non-qualified lead nurturing.
• Develop and implement a full sales cycle with a focus on prospecting/ identifying qualified leads, nurturing non-qualified, pitching and closing.
• Able to work both collaboratively and independently with remote supervision.
• Ability to recognize relevant trends and share information with supervisor to help inform sales and marketing strategy.
• Fulfill mailing requests.
• Other duties as assigned.

Key Contribution

• Filling courses, by providing excellent customer service and displaying expertise in assisting customers with course selection, creates a positive brand image in the marketplace that, ideally, generates positive feedback and conversation about what excellent service we provide.

Knowledge and Skills

• Well organized with attention to detail. Precision in data entry.
• Able to problem solve, prioritize and manage multiple tasks successfully within tight timelines and high stress.
• Able to develop positive, productive relationships with students and their families, as well as Outward Bound staff.
• Experienced in and committed to the delivery of exceptional customer service to all our customers.
• Has sales experience and telephone skills. Must have computer skills: MS Word, Excel and email experience.
• Is willing to work as a team to meet the goals of the department.
• Must be a strong communicator, both verbal and written and excel under pressure.

Preferred Qualifications

• Is familiar with activities and course areas system wide.
• Fluent in Spanish, Cantonese, or Mandarin
• Experience using Salesforce.
• Outward Bound or other wilderness expeditionary experience (OB, NOLS multi-day course or equivalent) preferred.
• Experience working with diverse teen populations and/or urban youth preferred.

Education & Work Experience

• Demonstrated customer service and sales skills, with sales of experienced-based products preferred

Compensation & Benefits

• This is a Full Time (37.5 hours per week), Hourly, Non-Exempt position. Benefits eligible.
• $33,200-$48,050 depending on experience. Most new hires can expect an offer between the low end of the range and 40k per year
• Anticipated start date: January 3, 2023, or as arranged
• OBSG offers a competitive benefits package, including Health Insurance with employer contribution, Health Savings Account, Vacation, Sick, 12 paid holidays, Short Term Disability, Group Life, Voluntary Life and 401k/Retirement Savings Plan participation with company match upon eligibility

Working Conditions

• Environment is office / home office
• Occasional travel for events and/or presentations
• The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to sit or stand at a desk (95% of the time)
• Communicate information and ideas accurately so others will understand
• Ability to observe details at close range (within a few feet of the observer)
• The employee must occasionally lift and/or move up to 20 pounds.
• The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl.
• Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions.

Location

• Location is flexible, though applicants need to be available for occasional travel to Asheville, NC or Arvada, CO for training and/or work.
• Preference is given to employees who reside in one of the following states: Colorado, North Carolina, Virginia, Tennessee, Minnesota, Montana, Wyoming
• Ability to work some evenings and weekends during the peak enrollment season
• Must be available to work 10:30am-7:00pm EST Monday - Friday
• The OBSG administrative offices are located in Golden, CO

Contact

• Please include cover letter and resume.

Job Type: Full-time

Pay: $17.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Work Location: Remote

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