*Bilingual Spanish Speaker preferred*

Job Title: Navigation Specialist

Department: Houseless Intervention Services

Reports to: Program Manager

Salary Grade/Level/Family/Range: Level I $26.44

FLSA Classification: Non-exempt

Job Summary: The Navigation Specialist will be a member of a dedicated team whose mission is to support those experiencing houselessness in shelter and emergency shelter settings. The Navigation Specialist will work with Case Managers, as well as their own case load, to assist with participants’ housing search and placement while leveraging supportive services to assist the participant in maintaining permanent housing. Navigation Specialist will assist the Program Manager with program coordination, including document assessment and management for the Rapid Rehousing program. Duties and Responsibilities are used in revising or developing performance review objectives for employees.

Duties/Responsibilities:

• Understand how to navigate the complexities of the Metro region’s social and housing services.
• In coordination with Program Manager, ensure accurate and uniform daily participant roster management, as well as in-take, exit, and follow-up documentation.
• Maintain accurate and efficient physical and electronic records, including utilizing the Homeless Management Information System (HMIS) to enter and exit participants from database, assigning incoming participants to case managers, and regular reporting functions.
• Participate in on-going, recurring community partner meetings
• Work with on-site community partners to identify opportunities to meet participant needs.
• Maintain effective communication with all relevant team members.
• Maintain effective communication with all staff, programs, and community partners.
• Other assigned tasks and duties appropriate to position.
• Adhere to all state and federal privacy and security regulations applicable to the program, and to All Good Northwest, hereinafter referred to as The Company’s policies and agreements regarding confidentiality, privacy, and security.
• Visit individuals in homes or attend group meetings to provide information on agency services, requirements, or procedures.
• Submit reports and review reports or problems with supervisor.
• Submit CAF Requests
• Maintain HMIS Data
• Rental Assistance Application for Rental Assistance
• Complete a navigation assessment (identifying barriers to access)
• Meet with all Participants on their side of the week
• Write and review daily notes
• Housing readiness
• Complete navigation assessments for all participants
• Maintaining the cleanliness of the facility
• Communication with community partners/stakeholders(landlords)
• Connection to Peers that are culturally and affinity group specific
• Track housing opportunities
• Resource Mining
• Call People on the waiting list and maintain accuracy of list (quarterly review)
• Divvy completions
• Maintain communication with staff and participants
• Individual housing stability plan
• Educating participants on healthy tenancy and housing retention
• Participate in all team meetings (wrap around)
• Attend and participate in all outlined trainings as directed by the training and safety manager and site leadership
• Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
• Observing, receiving, and otherwise obtaining information from all relevant sources.
• Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores and receiving clients or guests.

Supervisory Responsibilities:

• None

Preferred Experience:

• 2-3 years’ experience as a Program Manager or similar position.
• Client information databases, developing operating strategies, plans, or procedures.
• Direct administrative or support services.
• Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Preferred Education:

• Master’s or Bachelor’s Degree in Social Work, Psychology, or other related field (Preferred).
• Other relevant certification or training.
• Lived experience