New Business Representative II Job at Pacific Life
Job Description:
Pacific Life is investing in bright, agile and diverse talent to contribute to our mission of innovating our business and creating a superior customer experience. We’re actively seeking talented New Business Representatives to join our team in Lynchburg, VA. This role will work in a hybrid work environment.
As a New Business Representative, you’ll play a key role in Pacific Life’s growth and long-term success by providing exceptional customer service, operations support, problem resolution and specialized administrative support to producers, policy owners, broker/dealer back-offices, and other customers.
Start Date: January 10, 2023
Location: Lynchburg, hybrid.
We'll start interviews within the next several weeks - earlier applicants will have a stronger chance of being considered for this class!
Pay: $ 16.15 - $24.71 per hour depending on experience. Training for this position is nine weeks long, full attendance during the training period is required.
How you will make an impact:
Solve a range of non-routine problems, analyze possible solutions, and interpret and apply precedent to determine the appropriate course of action. The person in this role will be responsible for providing operations support, problem resolution and specialized administrative support to producers, policy owners, broker/dealer back-offices, and other customers.
Other duties include, but are not limited to:
Gather information about product capabilities relative to specific customer needs
Review customer inquiries, problems, requests, and suggestions and determine appropriate solutions and/or responses
Negotiate customer claims, initiate billing adjustments, and arrange product substitutions and returns
Research and provide problem resolution, detailed information on services, and assistance regarding paperwork and technical inquiries
Resolve most customer concerns and problems using established procedures. A bility to process efficiently in multiple operational systems
The experience you will bring:
Strong customer experience skills
Exceptional problem solving abilities
Ability to process efficiently in multiple operational systems
Please apply now for consideration!
WHO WILL LOVE THIS JOB:
Are you open to working in a Lynchburg hybrid assignment, work from home hours as well as in office days based on business need?
You're comfortable on the phone and providing excellent customer service!
Problem Solving! If there’s an obstacle, you want to solve it!
You are excited about helping your colleagues and our customers, keeping in mind our goal of excellent quality.
You’re comfortable with a fast-paced environment.
You enjoy supporting your community and getting involved – we have multiple opportunities to volunteer and support local charities and organizations!
FACTORS FOR SUCCESS:
Strong customer skills with 1-2 years’ experience in a related customer service role.
College degree or equivalent experience.
Analytical skills and ability to think outside the box and meet deadlines
Self starter, strong organizational and time management skills.
Motivation and ability to learn new concepts quickly and adapt to a changing environment.
Demonstrated ability to meet deadlines and anticipate and respond to requests for service.
Ability to demonstrate basic math and problem solving skills
Business writing and ability to communicate effectively based on audience (verbal and written).
Ability to manage multiple priorities in a fast-paced environment.
Demonstrate computer proficiency including basic Microsoft, Word, Excel, and Outlook with the ability to use multiple programs concurrently.
Adept at learning new technical skills and systems
Complexity of Assignments:
At Pacific Life, the work we do matters. We work passionately each day to drive our company forward while enjoying job security, flexible scheduling, and great opportunities for career growth.
Our employees enjoy a comprehensive benefits package that supports every aspect of wellbeing: physical, financial, emotional, and social. Starting on day one, we help employees save for retirement, pay for wellness expenses, access free counseling and education, and take time off of work. Work life balance is a priority and we have established Rejuvenation Days to give employees extra time off to rest and relax. Wellness extends to the workplace, too. Our hybrid workplace gives employees flexibility to work in the office and remotely. Learn more about our benefits at pacificlife.com/home/Careers/benefits.
If you’re seeking a thriving career doing the type of meaningful work that’s all too rare at a Fortune 500 Company, Pacific Life is the place for you. If you are a self-starter who appreciates creativity and individuality in your colleagues – even better. We look forward to receiving your application.
You belong at Pacific Life
At Pacific Life we believe you belong. We foster a culture of belonging, a space where all employees are empowered to be authentic. We embrace and celebrate diversity, create a culture of equity and inclusion, and value and respect every employee.
Want to learn more about life at Pacific Life? Take an inside look at our company culture: Instagram.com/lifeatpacificlife.
#LI-KB1 #Hybrid
Your Benefits Start Day 1
Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional or social wellbeing, we’ve got you covered.
Competitive salary and benefits
Focus on maintaining a strong work-life balance, including six Rejuvenation days off in 2022
Generous Paid Time Off (PTO) and holiday pay
Medical, dental, and vision as part our commitment to investing in the health and wellbeing of our employees
Two retirement savings plans: 401k savings plan with company match and a 100% paid Company Retirement Contribution
Wellbeing Reimbursement for personal wellbeing expenses (physical, financial, social/emotional)
EEO Statement:
Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.
Please Note :
www.epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
Pacific Life is investing in bright, agile and diverse talent to contribute to our mission of innovating our business and creating a superior customer experience. We’re actively seeking talented New Business Representatives to join our team in Lynchburg, VA. This role will work in a hybrid work environment.
As a New Business Representative, you’ll play a key role in Pacific Life’s growth and long-term success by providing exceptional customer service, operations support, problem resolution and specialized administrative support to producers, policy owners, broker/dealer back-offices, and other customers.
Start Date: January 10, 2023
Location: Lynchburg, hybrid.
We'll start interviews within the next several weeks - earlier applicants will have a stronger chance of being considered for this class!
Pay: $ 16.15 - $24.71 per hour depending on experience. Training for this position is nine weeks long, full attendance during the training period is required.
How you will make an impact:
Solve a range of non-routine problems, analyze possible solutions, and interpret and apply precedent to determine the appropriate course of action. The person in this role will be responsible for providing operations support, problem resolution and specialized administrative support to producers, policy owners, broker/dealer back-offices, and other customers.
Other duties include, but are not limited to:
Gather information about product capabilities relative to specific customer needs
Review customer inquiries, problems, requests, and suggestions and determine appropriate solutions and/or responses
Negotiate customer claims, initiate billing adjustments, and arrange product substitutions and returns
Research and provide problem resolution, detailed information on services, and assistance regarding paperwork and technical inquiries
Resolve most customer concerns and problems using established procedures. A bility to process efficiently in multiple operational systems
The experience you will bring:
Strong customer experience skills
Exceptional problem solving abilities
Ability to process efficiently in multiple operational systems
Please apply now for consideration!
WHO WILL LOVE THIS JOB:
Are you open to working in a Lynchburg hybrid assignment, work from home hours as well as in office days based on business need?
You're comfortable on the phone and providing excellent customer service!
Problem Solving! If there’s an obstacle, you want to solve it!
You are excited about helping your colleagues and our customers, keeping in mind our goal of excellent quality.
You’re comfortable with a fast-paced environment.
You enjoy supporting your community and getting involved – we have multiple opportunities to volunteer and support local charities and organizations!
FACTORS FOR SUCCESS:
Strong customer skills with 1-2 years’ experience in a related customer service role.
College degree or equivalent experience.
Analytical skills and ability to think outside the box and meet deadlines
Self starter, strong organizational and time management skills.
Motivation and ability to learn new concepts quickly and adapt to a changing environment.
Demonstrated ability to meet deadlines and anticipate and respond to requests for service.
Ability to demonstrate basic math and problem solving skills
Business writing and ability to communicate effectively based on audience (verbal and written).
Ability to manage multiple priorities in a fast-paced environment.
Demonstrate computer proficiency including basic Microsoft, Word, Excel, and Outlook with the ability to use multiple programs concurrently.
Adept at learning new technical skills and systems
Complexity of Assignments:
- Entry-level position with limited prior training or relevant work experience.
- Acquires basic skills to perform routine tasks.
- Develops skills to perform basic activities in own job.
- Work is prescribed and completed with little autonomy.
- Works with either close supervision or under clearly defined procedures.
- 0-2 years of experience
- College degree or equivalent experience may be preferred
At Pacific Life, the work we do matters. We work passionately each day to drive our company forward while enjoying job security, flexible scheduling, and great opportunities for career growth.
Our employees enjoy a comprehensive benefits package that supports every aspect of wellbeing: physical, financial, emotional, and social. Starting on day one, we help employees save for retirement, pay for wellness expenses, access free counseling and education, and take time off of work. Work life balance is a priority and we have established Rejuvenation Days to give employees extra time off to rest and relax. Wellness extends to the workplace, too. Our hybrid workplace gives employees flexibility to work in the office and remotely. Learn more about our benefits at pacificlife.com/home/Careers/benefits.
If you’re seeking a thriving career doing the type of meaningful work that’s all too rare at a Fortune 500 Company, Pacific Life is the place for you. If you are a self-starter who appreciates creativity and individuality in your colleagues – even better. We look forward to receiving your application.
You belong at Pacific Life
At Pacific Life we believe you belong. We foster a culture of belonging, a space where all employees are empowered to be authentic. We embrace and celebrate diversity, create a culture of equity and inclusion, and value and respect every employee.
Want to learn more about life at Pacific Life? Take an inside look at our company culture: Instagram.com/lifeatpacificlife.
#LI-KB1 #Hybrid
Your Benefits Start Day 1
Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional or social wellbeing, we’ve got you covered.
Competitive salary and benefits
Focus on maintaining a strong work-life balance, including six Rejuvenation days off in 2022
Generous Paid Time Off (PTO) and holiday pay
Medical, dental, and vision as part our commitment to investing in the health and wellbeing of our employees
Two retirement savings plans: 401k savings plan with company match and a 100% paid Company Retirement Contribution
Wellbeing Reimbursement for personal wellbeing expenses (physical, financial, social/emotional)
EEO Statement:
Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.
Please Note :
www.epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.