Job description

This position is responsible for operating the hotel’s reservation, check-in/check-out, and telephone systems in accordance with Company standards for quality, cleanliness, guest satisfaction, safety, and security.

MUST BE AVAILABLE DAYS & NIGHTS (11pm-7am) AND WEEKENDS. PERFECT FOR STUDENTS. Will do my best to work around your schedule. Needing Full Time & a Part Time candidate.

Objectives:

• Process guest registrations, including the computation and collection of payment.
• Complete shift reports and process all financial transactions in accordance with company policies and procedures.
• Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc.
• Maintain room status inventory

Guest Satisfaction:

• Smile, acknowledge, and greet guests at front desk and other public areas.
• Provide accurate and exceptional service to individuals contacting the hotel via phone and in-person.
• Respond to guest needs, special requests, and complaints.
• Ensure the front desk, lobby, breakfast areas, and public spaces remain clean, organized and ready to greet guests.

Teamwork:

• Flexible work schedule, work holidays, and willing to cover shifts as needed to ensure the hotel delivers a consistent Here For You experience for every guest.
• Assist other employees in various assignments, to include assisting with breakfast, laundry, or housekeeping duties.
• Effectively communicate all pertinent shift information to other desk staff and General Manager.

Safety and Security:

• Perform work duties in accordance with Company standards and security polices and procedures.
• Ensure lost-and-found items are treated with care, reported and stored according to company policies.
• Must be able to work with sensitive and confidential material.

QUALIFICATIONS:

• High school diploma or equivalent.
• Previous experience in the service/hospitality industry is preferred but not required.
• Proficient in the use of common Windows-based programs.
• Able to operate basic office machines, i.e., copier, fax, printer, etc.
• Must display strong organization and time management skills.
• Possess excellent communication skills and interpersonal skills with the ability to interact with many types of personalities.
• Must have sound judgement and be able to work independently.

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Able to stand for extended periods, often for a minimum of 2 hours at a time.
• Able to lift up to 20 pounds and carry up to 10 pounds.
• Ability to adjust to changing priorities, and simultaneously complete multiple assignments despite interruptions.
• Be ready to begin work at specified time.

Job Type: Part-time

Pay: $12.56 - $17.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Loveland, CO 80538: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 5 years (Required)

Work Location: In person

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