ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Audit daily guest ledger
- Collect entries from all departments
- Verify and balance entries
- Rectify discrepancies
- Ensure accurate folio charges
- Prepare management reports Guest Representative
- Smile and continuously project a helpful attitude
- Provide the highest quality of service to the customer at all times Stay current on all emergency procedures and acts accordingly
- Greet and register guests and provide room assignments, accommodating special requests whenever possible
- Assist in the pre-registration and blocking of reservations
- Have working knowledge of reservations procedures, sell reservations (be an order maker, not an order taker), and know cancellation procedures and Walk Policy
- Handle guest check-ins and check-outs efficiently, in a friendly and professional manner
- Provide information to all guests in a courteous and informative manner; Will not volunteer information about guests or associates - only indicate whether or not they can be reached
- Handle complaints courteously, when necessary, relay through supervisor for appropriate action and enter in the follow up log
- Handle lost and found by taking relevant messages and completing Lost and Found form and directing to proper department.
- Communicate with incoming shift by logging pertinent information in the front office log
QUALIFICATIONS:
- High school diploma (advanced education/coursework desired)
- 1 year of bookkeeping and or general accounting experience (desired/not required)
- 1 year experience in a customer service role (desired/not required)
- Neat, clean, and professional appearance
- Strong computer and Internet skills
- Organized and detail oriented
- Professionalism beyond reproach
- Outstanding moral, ethical character
- Fluent English-speaking and writing skills
- Bilingual English-Spanish speaking and writing skills (desired but not required)
Job Type: Full-time
Pay: $15.00 - $19.00 per hour
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- Night shift
- Weekend availability
Ability to commute/relocate:
- Miami, FL 33166: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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