Night Auditor Job at Staybridge Suites Chicago-Oakbrook Terrace
Staybridge Suites Chicago-Oakbrook Terrace Oakbrook Terrace, IL 60181
We’re looking for a Night Auditor to assist guests with their overnight requests and balance accounts from the day shift. Night Auditor responsibilities include checking in guests, handling their requests and taking reservations. The Night Auditor also reconciles all guest accounts, daily revenue buckets, processes invoices and assist with breakfast set-up. Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly, by also ensuring to maximize room revenue through upselling and strategic rate -strategy selling.
Responsibilities
- Check in guests, answer phones and take reservations
- Respond to guest complaints, requests and emergencies
- Reconcile accounts
- Balance the cash drawer and log receipts
- Investigate and resolve out-of-balance accounts
- Keep accurate financial records and ledgers
- Help prepare for forecasts and audits
Skills
- Proven experience as a Night Auditor or in a similar role, preferably in the hospitality industry
- Experience with accounting and facilities management software
- Excellent math skills
- An eye for detail
- Good problem-solving skills
- Strong customer service skills
- The ability to multitask
- Strong written and verbal communication skills
- Availability to work overnight
Job Type: Full-time
Pay: From $17.00 per hour
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
- Weekend availability
Work Location: In person
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